Case Aide (FFT-CW)

Children's Aid; New York (NY); On-site; USD 30,279 - 34,068; Full time

Job summary

Children's Aid is looking for a Case Aide based in New York to provide case management and advocacy to families in the FFT-CW Program. The role involves supporting FFT-CW Therapists with concrete case management tasks and ensuring families access necessary community resources.

The ideal candidate will have at least an associate degree and experience working with children or families in a relevant setting, along with strong communication skills. This position offers a dynamic work environment with a focus on teamwork and family support.

Qualifications

• Minimum one year of related experience working with children and families.
• Experience in child welfare, juvenile justice, or mental health is preferred.

Responsibilities

• Support FFT-CW Therapists and Interventionists with direct services to families.
• Perform concrete case management tasks and assist with intake processes.
• Conduct assessments and gather required documentation for cases.

Skills

Bilingual in Spanish/English speaking

Interpersonal communication skills

Ability to work independently

Flexibility to work evenings and weekends

Education

Associate degree

Bachelor’s degree in social work (BSW) or related field

Tools

PROMIS system

CONNX system

Job description

Pay Rate

$21.98 - $24.73 / hour

Position Summary

Case Aides report to the FFT-CW Supervisors. They provide culturally competent case management and advocacy to families in the FFT-CW Program in compliance with ACS policies and procedures.

FFT-CW Program Overview

The case aide is part of a clinical team comprised of the FFT-CW Program Director, a Supervisor, and up to four Therapists or Interventionists. The case aides’ duties are performed in support of, and in coordination and collaboration with, the FFT-CW Therapists, Interventionists, and Supervisors. The primary duties of the case aide are to assist and support the case planners in collecting critical information, such as educational and medical, and linking families to appropriate community resources. Based on case planners’ assessments, the case aide will provide families with concrete case management support and advocacy services to address families’ needs in areas such as Public Assistance, housing, school-related issues, and referrals for community-based services such as parenting classes, mental health services, job readiness programs, after-school activities, summer camps, and other pro-social activities.

Service Tracks

• Low Risk track supports families that are more likely to successfully engage in community-based interventions and programs.
• High Risk track supports families that need intensive change processes delivered in the home to address the risk of placement or where there are issues of child safety, neglect, family violence, mental health concerns, substance abuse or risk of involvement in the criminal justice system.

Essential Duties

The general responsibilities of the Case Aide are to support the work of the FFT-CW Therapists and Interventionists by assisting families with concrete needs and services, educational advocacy, and referrals to support services to alleviate barriers to their participation in treatment. Tasks of the Case Aide include, but are not limited to:

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Assist with concrete case management tasks (e.g., rent arrears, utility shut off, furniture assistance).
• Perform system updates on PROMIS and CONNX.
• Assist with intake tasks, set up intake packets, and open and close case records.
• Monitor school attendance and obtain school records.
• Request medical records for all minor children.
• Assist with the maintenance of case records for the FFT-CW Program.
• Conduct “Safe Sleep” assessments of infants and ongoing safety and risk assessments of younger children in the home as needed.
• Assist with FTCs (Family Team Conferences) by helping clients get to and from the conferences and sending out letters to the families.
• Conduct assessment of financial resources for families as needed.
• Research and identify appropriate community-based services to support families, e.g., mental health programs, DV programs, pro-social activities for adolescents.
• Accompany clients to entitlement appointments such as HRA/Public Assistance.
• Make referrals/appointments to agencies or collaterals needed.
• Complete all required child welfare documentation such as progress notes, assessment forms, etc. for activities performed.
• Assist with coverage of the front desk as needed.
• Answer the telephone, screen and direct calls while covering the front desk.
• Gather resources for clients (e.g., camps, vocational/alternative school settings, housing info, recreational activities).
• Collect Safe Mothers, Safe Children (SMSC) screening forms, Domestic Violence (DV) screening forms, and Health Connections (HC) screening forms, and make referrals to Health Connections, SMSC, and Family Wellness if appropriate.
• Attend all trainings necessary to perform the above tasks.
• Perform other duties as assigned.

Minimum Qualifications

• Associate degree required; bachelor’s degree in social work (BSW) or a BA in a related field preferred.
• Minimum one year of related experience working with children, adolescents, and/or families preferably in a child welfare, juvenile justice, or mental health setting.

Key Competencies

• Bilingual in Spanish/English speaking preferred.
• Ability and willingness to work with families and teens in the home, school, and other appropriate settings in the community.
• Ability to work flexible hours including evenings and some weekends as needed.
• Ability to work independently, as well as contribute to a team.
• Very good interpersonal/communication skills, including the ability to write well and complete documentation in a timely manner.
• Computer literate.

It is the policy of Children’s Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children’s Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.