Case Aide

BAYS, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

BAYS, Inc. is seeking a Case Aide to support staff with non-technical services, including outreach to referred families to screen for FFT and BCC eligibility, and monitoring program trackers for client census and families served.

The role involves clerical tasks, data collection, and assisting with evaluation forms and surveys, with a focus on maintaining accurate records and on-site safety. A high school diploma is required; an AA is preferred, along with 1–2 years of administrative experience

Qualifications

• Requires high school diploma; associates degree preferred.
• One to two years of administrative/clerical office experience.
• One year of general clinical experience in human or social services.

Responsibilities

• Monitor and update referred client census and cases; track referrals and outcomes.
• Input client satisfaction survey responses after FFT and BCC services.
• Analyze referral data for monthly stakeholder monitoring reports.
• Maintain safety items and ensure licenses/certifications are valid.
• Order office supplies and manage essential office functions.
• Participate in required trainings for BAYS.
• Perform related duties as assigned.

Skills

Administrative experience

Clerical duties

Data entry

Communication skills

Education

High School Diploma

Associates of Arts (preferred)

Job description

The Case Aide assists staff in non-technical services such as making outreach to referred families to screen for FFT and BCC eligibility, monitoring of program trackers which provide client census and families served data, assist with collection of evaluation forms, surveys, and assessments, and routine clerical tasks.

We are looking for a Case Aide who must have:

• High School Diploma required; Associates of Arts preferred.
• One to two years of administrative/clerical office experience.
• One year of general clinical experience, preferably in Human or social service setting.

Job Duties and Responsibilities:

• Monitor and update referred client census including tracking incoming referrals, current cases, client case files, and discharged outcomes.
• Monitor and input Behavioral Health client satisfaction survey responses upon completion of FFT and BCC services.
• Analyze referred client outcome data, including obtaining total number of families referred, total number of families who accepted services, and percentage of successful and unsuccessful closures for monthly stakeholder monitoring report.
• Monitor and update in office safety items and ensure that all office licenses and certifications are valid.
• Monitor and maintain office essentials as needed including ordering, purchasing, and obtaining office supplies.
• Participate in all training required by BAYS
• Performs all related duties as assigned.

Job Essentials:

• Assist in gathering referral information from referral source
• Provide general administrative support to team.
• Maintain the referral tracker on a daily basis to prepare for monthly data reporting.
• Serve as the on-site Safety Representative
• Conduct initial outreach to referred families to explain BAYS Family Connections Program, assess their eligibility for FFT and BCC services including completing eligibility forms, send client outreach letters to unresponsive families, and follow-up with referral sources.

BAYS is a drug-free workplace. We prohibit the use, possession, or distribution of controlled substances on company premises or during work hours.