Case Aide

Abbott House; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Abbott House in Bronx, NY is seeking a Case Aide to support the case planning team and help ensure every child in our care lives in a nurturing, safe, permanent family as quickly as possible.

The role involves front-desk duties, record keeping, data entry into CONNECTIONS, coordinating mail, assisting with applications (IDs, birth certificates, SS cards), visiting foster families, supervising visits, and occasional driving within NYC.

Qualifications

• High School diploma or equivalent required.
• Bachelor degree preferred.
• At least 1 year of experience working with families and children.
• A valid NYS driver’s license in good standing.
• Willingness and ability to drive a car or van within NYC and surrounding areas.

Responsibilities

• Manage the reception area and triage calls to the appropriate party.
• Maintain the sign-in and sign-out sheet.
• Maintain the office filing system for orderly record retention.
• Create and maintain case records and intake packages.
• Enter data in the CONNECTIONS system for case records.
• Coordinate mail and correspondence.
• Assist with applications for state ID, birth certificates, and Social Security for children and youth in foster care.
• Visit foster families, youth, and caregiver homes as needed.
• Supervise family visits as needed.
• Drive staff and clients as needed, potentially out of state.
• Support compliance with NYC and NYS regulatory agencies.

Skills

Time management

Written & verbal communication

Organizational skills

Microsoft Office

Interpersonal skills

Professional boundaries

Education

High School diploma or equivalent

Bachelor degree preferred

Tools

Microsoft Office

Job description

Job Details: Job Location: Bronx, NY 10453, Salary Range: $37,000.00 - $40,000.00 Salary/year,

JOB SUMMARY

A Case Aide is responsible to support the case planning team to ensure that every children under our care is living in a nurturing, safe and permanent family as quickly as possible.

GENERAL RESPONSIBILITIES

• Manage the reception area triaging all phone calls and messages to the appropriate party
• Maintain the sign in and out sheet
• Manage the office filing system to ensure orderly record retention
• Create and maintain case records and intake packages
• Enters data in the New York State Office of Children and Family Services' CONNECTIONS electronic case record system
• Coordinate mail and correspondence
• Assist with processing applications for state identification, birth certificates, and social security cares for children and youth in foster care.
• Visit foster families, youth and caregiver homes as needed
• Supervise family visits as needed
• Drive staff and clients( foster children, parents and foster parents). This may include out of state traveling
• Support all functions that are in compliance with regulatory agencies including NYC Children's Services (NYCCS), the NYS Office of Children and Family Services (OCFS) and the local District of Social Services(LDSS)
• Manage and organize case records for the unit which includes creating new case records and closing old case records
• Perform all necessary activities assigned to further the agency’s mission

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An employee in this position is regularly required to stand; walk, use hands and fingers, handle, or feel objects; reach with hands and arms; talk and listen, and taste or smell. The employee frequently is required to walk. The employee is occasionally required to keep balance and stoop, kneel, crouch, or crawl.
• Computer - The Case Aide must be able to use a computer and able to learn software programs
• Office Equipment- The Case Aide is required to operate a fax, copier, scan, and other office equipment.
• Communication - The Case Aide needs to be able to speak, read and write fluently in the English language
• Writing - The Case Aide must be able to write in the English language using correct spelling, grammar, punctuation, etc.
• Lifting - The Case Aide may frequently lift 0-25 lbs., occasionally lift 25-50 lbs., and rarely lift over 50 lbs.
• Push/Pull - The Case Aide may frequently push/pull 0-25 lbs. of force, occasionally push/pull 26-45 lbs. force, and rarely push/pull over 45 lbs.
• Sitting - The Case Aide may sit 50-60% of the working day.
• Standing - The Case Aide may stand 10-20% of the working day.
• Walking - The Case Aide may walk 10-20% of the working day.
• Stooping -The Case Aide may occasionally stoop. This is defined as bending body downward by bending spine at the waist.
• Kneeling -The Case Aide may occasionally kneel. This is defined as bending legs at knees to come to rest on knee(s).
• Crouching - The Case Aide may occasionally crouch. This is defined as bending body downward and forward by bending spine and legs.
• Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee frequently works in an office environment. The noise level in the work environment is usually moderate due to talk and movement of the program participants and other co- workers. The noise level can increase on occasion due to yelling or screaming by the participants of the programs.

QUALIFICATIONS

• High School diploma or equivalent required. Bachelor degree preferred.
• At least 1 year of experience working with families and children
• A valid NYS driver’s license in good standing
• Willingness and ability to drive a car or van within the 5 boroughs of NYC, Long Island, counties north of the city and outside of New York State
• Excellent time management skills and ability to multi-task and prioritize
• Excellent written and verbal communication skills
• Strong organizational skills
• Proficiency in Microsoft Office
• Ability to establish effective working relationships with families, coworkers, supervisors and other individuals
• High level of emotional intelligence and ability to set professional boundaries

HOURS AND TIME OF WORK

The Case Aide is contracted for 35 hours a week. Normal scheduled hours are 10 AM to 6PM four days a week and 11AM to 7PM one day a week.