Case Aide

Good Shepherd Services; New York (NY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Case Aide to support case planners and enhance family visitation experiences. This entry-level position involves providing administrative support, transporting clients, and ensuring effective communication with families. The ideal candidate will be committed to youth development approaches and possess strong organizational skills. Join a dynamic team in a non-profit organization where your contributions will make a meaningful impact on the lives of families and children in need. If you're passionate about community service and eager to grow within a supportive environment, this role is perfect for you.

Qualifications

• Commitment to strength-based and youth development approaches.
• Knowledge of NYC child welfare system is a plus.

Responsibilities

• Assist Case Planners with case-related activities and administrative support.
• Transport participants using agency vehicles.
• Supervise family visitation sessions and observe parent-child interactions.

Skills

Bilingual (Spanish/English)

Strong verbal skills

Strong organizational skills

Ability to work independently

Ability to work as part of a team

Education

High school diploma or GED

Job description

Job Title: Case Aide

Join to apply for the Case Aide role at Good Shepherd Services.

Location: 7 W. Burnside Avenue, Bronx, NY 10453

Hours: 35 hours/week (Non-Exempt). In-office hours required. Hybrid schedule based on program needs and leadership discretion.

Salary Range: $40,000 - $45,000, based on experience and education.

Major Duties

• Assist the Case Planners with case-related activities and administrative support.
• Transport participants using agency vehicles.
• Maintain a flexible schedule, including availability on Saturdays if necessary.
• Complete progress notes, paperwork, and document visits in CONNECTIONS.
• Supervise family visitation sessions and observe parent-child interactions.
• Ensure consistent visitation and assist with supervision of visits.
• Track activities and support provided to families.
• Collaborate with the team to enhance visitation experiences.
• Transport children and clients to and from visits and appointments.
• Handle service referrals and connect families with community resources.
• Perform other duties as assigned.

Qualifications

• Commitment to strength-based and youth development approaches.
• Bilingual (Spanish/English) preferred.
• High school diploma or GED required.
• Knowledge of NYC child welfare system is a plus.
• Strong verbal, written, and organizational skills.
• Ability to work independently and as part of a team under pressure.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Non-profit Organizations