Case Aide

Graham Windham; New York (NY); On-site; USD 42,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Case Aide to support families in need through effective administrative assistance and case management. This role focuses on maintaining a well-organized office environment, ensuring high-quality service delivery to children and families at risk. The ideal candidate will possess strong communication and organizational skills, with a passion for helping others. Join a dynamic team that makes a meaningful impact in the community, offering a comprehensive benefits package and professional development opportunities. If you are ready to contribute to a mission-driven organization, this role is perfect for you.

Benefits

Comprehensive Benefits

Professional Development Opportunities

Paid Time Off

Retirement Savings Plans

Qualifications

• High School diploma required with a strong interest in enhancing quality of life.
• Excellent communication skills and ability to work in a team setting.

Responsibilities

• Manage office activities, including correspondence and supply orders.
• Support program staff with administrative functions and casework contacts.

Skills

Bilingual English/Spanish

Communication Skills

Organizational Skills

Teamwork

Education

High School diploma

Tools

MS Office

Office Equipment

Job description

Job Details

Level: Entry

Job Location: 25 Chapel Street, Suite 602, Brooklyn, New York 11201 - Brooklyn, NY

Position Type: Full Time

Education Level: High School

Salary Range: $42172.00 - $44172.00 Salary/year

Travel Percentage: Up to 50%

Case Aide, Family Treatment & Rehab

Position Title: Case Aide

Position Type: Full-Time, Hourly, Non-Exempt

Schedule: Monday through Friday

Department/Program: FSEP/Family Treatment & Rehabilitation

Direct Supervisor: Program Supervisor

Direct Reports (if any): N/A

About Graham Windham

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 500 full-time, part-time and on-call employees serving children and families in multiple programs throughout Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.

Graham Windham is one of the first organizations in New York City to implement Solution-Based Casework (SBC). Solution-Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.

About the Program

The Family Treatment Rehabilitation Program (FTR) offers intensive preventive case management services to families at risk of removal of children to foster care due to neglect and abuse. Risk factors for families served by the FTR program are sometimes advanced as a result of caretakers’ drug use and/or mental illness. The stressors of poverty, substance use, instability and criminal justice involvement can greatly compromise a parent’s capacity to care for her children, despite strong desires to be engaged. Our goal is to partner with families to keep them together while ensuring that children will be safely cared for.

About the Position

To assist the unit’s team in efforts to develop and maintain a well-organized, efficiently operated office which provides a high quality of services to the children, their families and the communities in which they live.

Duties and Responsibilities (but not limited to)

• Manage phone messages, handling correspondence, ordering supplies, and performing other essential day to day activities, which include but are not limited to maintaining sign in/out sheet; updating program’s office calendar; tracking staff schedules; establishing and maintaining an administrative filing system within the office; overseeing records management, including off-site storage; creating and maintaining case records; processing new referrals and creating intake packets.
• Follow up on unit case work standard contacts, inclusive of completion of weekly cross-checking grids for each unit in the program.
• Assist with collateral contacts and documentation of the contacts made with families and service providers.
• Support Program Director and Program Supervisor in ensuring that PROMIS and CONNECTIONS systems are updated regularly.
• Maintain a clearinghouse of all forms and resources being used by Graham Windham Preventive Services. Updating Shared Drive.
• Collect information regarding community resources and disseminate said information to staff and client families.
• Responsible for the development of various types of logs and systems in order to monitor program activities and outcomes.
• Update and maintain client roster, FASP due date list, and administrative binders.
• Collect educational data (including report cards and attendance records) and maintain client roster.
• Provide administrative support to Program Director and Program Supervisor to ensure that program is in compliance with OCFS and NYC Children’s Services’ policies and protocols.
• Provide training and technical assistance to program staff in the areas of clerical and administrative function and to provide clerical support on emergency situations. Orient new staff and interns.
• Enroll staff and interns in trainings and workshops using STARS and other systems.
• Monitor the submission of and follow-up regarding time sheets, purchase orders, check requests and other correspondences to other agency departments.
• Take minutes at staff meetings.
• Ensure that all office equipment is functional at all times and follow up with repairs when necessary.
• Support program staff by making casework contacts, including covering home visits and other collateral contacts when necessary. Cover home visits when program is understaffed.
• Make school visits to help collect educational data.
• Manage mail and correspondence including family planning letters.
• Has the ability to drive with clean driver’s license, can be asked to travel in and out of state when needed (Preferred).
• Become fully trained and work on expertise in one of the following areas: Educational resources for families, HRA resources, Housing, Recreational services, Substance abuse resources & support programs, Health/medical resources, and Care coordination resources.
• Complete other tasks and projects as assigned.

Salary & Compensation

• Salary: $42,172.00 to $44,172.00/annually + Potential to Earn Performance Based Merit Award for Eligible Staff + Comprehensive Benefits + Professional Development Opportunities.
• FLSA Status: Non-exempt, position is eligible for overtime.
• Benefits Eligibility: Graham Windham offers eligible employees a comprehensive benefit package including medical, dental & vision coverage, paid time off, holiday pay, retirement savings plans (defined contribution pension and 403 (b) thrift), and much more…

EEO Statement

The Equal Employment Opportunity Policy of Graham Windham (GW) is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. GW hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham Windham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

Qualifications

• High School diploma required
• Bilingual English/Spanish preferred
• Computer literate and working knowledge of MS Office and similar programs and use of office equipment
• Willingness and ability to drive a car or van within the 5 boroughs of New York City, Long Island, and counties North of the city.
• Ability to organize, manage and teach others in various Administrative and Clerical functions. Effectively work in a team setting.
• Excellent communication skills, verbal & written
• A strong interest in the enhancement of the quality of life for those who depend upon agency’s services