Case Aide

WESTCARE PACIFIC ISLANDS INC; Hagåtña (GU); On-site; USD 21,000 - 30,000; Full time

Job summary

WestCare Foundation is seeking a Case Aide to support paraprofessional case management and participant activities. You will transport clients, assist Veterans Advocates, prepare reports, and help collect records to build service plans. You will also liaise with community agencies and handle clerical duties as needed.

The role emphasizes confidentiality, cultural sensitivity, and teamwork, with a full-time, non-exempt hourly schedule and opportunity to support veterans and families in the program.

Qualifications

• High School diploma or equivalent; two years of college-level education required.
• Two years of alcohol/drug counseling experience may substitute for one year of college.
• Two years direct counseling experience preferred; intake/assessment experience preferred.

Responsibilities

• Transport clients to visits for housing and resources.
• Assist Veteran Advocates in service delivery in office/home settings.
• Prepare reports on participant contacts.
• Accompany staff on field/house visits.
• Obtain medical, social and other records for service plans.
• Make collateral contacts with community agencies for information.
• Assist participants with forms for assistance or service requests.
• Perform clerical tasks such as data collection, filing, and organizing documents.
• Gather and distribute food, clothing, and household items.
• Uphold WestCare Foundation's mission and goals.
• Perform other duties as assigned.

Skills

Excellent communication

Teamwork

Discretion and ethics

Cultural sensitivity

Driver’s license

Education

High School Diploma or equivalent

Two years college-level education

Alcohol/drug counseling substitution allowed

Tools

CPR Certification

First Aid Certification

Job description

Position Description:Title: Case Aide Reports To: Lead Veteran AdvocateHours: Full Time Supervises: NoneFLSA Status: Non-Exempt (Hourly) OSHA Exposure Category: IIIPosition Summary:This position will perform paraprofessional case management and program participant activities to support and augment professional services provided to participants.Essential Job Functions:•Transports clients to and from visits for housing and other resources related to individual service plan;•Assists Veteran Advocates/Case Managers in service delivery for program participants in office and/or home settings;•Prepares reports regarding participant contacts;•Accompanies Veteran Advocates/Case Managers on emergency and other field visits;•Obtains medical, social and other records to assist staff in developing participant’s service plan;•Makes collateral contacts to community agencies such as veteran affairs, doctors, police and social service agencies to obtain necessary information;•Assists participants in completing forms relating to assistance or service requests;•May perform clerical activity such as data collection, filing and obtaining case files and copying and arranging various documents, referral information and other written material;•Gather and distribute participants’ food, clothing and household items;•Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and•All other duties as assigned.Essential Qualifications:Education:•High School Diploma or equivalent and two (2) years of college-level education is required. Two (2) years of alcohol and other drug counseling experience may be substituted for one (1) year of college-level education. No more than one (1) year of college-level education may be substituted with alcohol and other drug counseling experience.Experience and Competencies:•Two (2) years of experience in providing direct counseling services to persons with alcohol and/or drug problems is preferred;•Intake and assessment experience is preferred;•Marketing and/or sales experience preferred;•Bilingual is preferred;•Knowledge of the criminal justice system;•Excellent communication skills;•Ability to exercise good judgment and discretion;•Ability to work well in a team environment;•Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;•Professional appearance and demeanor;•Must be culturally/linguistically sensitive to populations served;•Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; and•CPR Certification and First Aid Certification.