Case Aide

Kickapoo Traditional Tribe of Texas; Eagle Pass (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Kickapoo Traditional Tribe of Texas seeks a Social Services Case Aide to assist individuals and families in achieving self-sufficiency. The role involves home visits, intake completion, and referrals within the Social Services department.

The ideal candidate has a high school diploma or GED and experience helping clients with financial and self-sufficiency needs; Native American preference applies. This is an in-house position for tribal members and employees within Kickapoo entities.

Qualifications

• High school diploma or GED is required.
• Experience working with clients who need financial and self-sufficiency assistance is preferred.
• Native American preference observed for Kickapoo tribal members and qualified members.

Responsibilities

• Help clients identify barriers and connect them with services.
• Conduct home visits and complete intake forms to create self-sufficiency plans.
• Create referrals to meet client needs and maintain records for reporting.
• Communicate effectively with clients in English and Spanish.

Skills

Customer service

Organizing

Planning

Bilingual English/Spanish

Attention to detail

Communication

Education

High school diploma or GED

Experience working with clients

Job description

In order to be considered for any vacancy within the Kickapoo Traditional Tribe of Texas, an application must be completed. If you are among the qualified candidates, you will receive a call or email from one of our coordinators to schedule an interview.

In House Only Applicants (Tribal Members and Employees currently working within a Kickapoo Entity)

Job Title: Social Services Case Aide

Supervisor: Social Services Manager

Division: Tribal Academic & Human Services

Department: Social Services

Responsibilities:

The Social Services Case Aide will focus on assisting individuals and families to reach life-goals to becoming self-sufficient. The Case Aide will work with families and individuals on receiving benefits and creating referrals within the Social Services department.

The Social Services Case Aide duties are to help client has set goals by identifying their strengths and weaknesses. The Case Aide will provide home visits to clients receiving general assistance and in need of obtaining documents to become self-sufficient.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Help clients identify any barriers that may be preventing them from reaching
• Search for best services and programs that can better assist the clients’ needs
• Search for all services and programs within the organization and outside the organization
• Complete Individual Self-Sufficiency Plan and intake forms to create a plan
• Monitor client case(s) by having home-visits
• Create referrals to best accommodate client needs
• Keep all records and intake applications of every client that is assisted
• Keep records and send reports to immediate manager.
• Create a healthy relationship and communication to clients.
• Have good customer service and communication skills
• Monitor client’s goals to help them reach successfully
• Perform such other tasks as may be assigned from time to time by supervisor.

KNOWLEDGE, SKILLS AND ABILITIES FOR THE POSITION:

• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Positive attitude.
• Professional personal presentation.
• Customer service orientation.
• Organizing and planning.
• Stress tolerance.
• Keyboard skills.
• Mathematics: Ability to perform simple arithmetic for time-keeping and counting calculations.
• Language & Communication: Ability to read, write, speak and understand English and Spanish, and communicate effectively with others.
• Ability to understand and follow written and verbal direction.
• Attention to detail and accuracy.
• Ability to manage and maintain security of confidential data and information.
• Ability to exercise independent and sound judgment.
• Cultural awareness of and sensitivity to Kickapoo traditions, religious beliefs and way of life.

SUPERVISION EXERCISED:

This position does not carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

EDUCATION/EXPERIENCE REQUIREMENTS:

Minimum Qualifications: High school diploma or graduation equivalent diploma (GED)

Experience working with clients in need of financial and self-sufficiency assistance

Preferred Qualifications: Previous work related experience is preferred.

Native American preference is observed:

KTTT recognizes preference for KTTT tribal members and qualified Native American tribal members including preferential treatment in recruitment, hiring, promotions, layoffs and reductions in force so long as they meet minimum job qualifications.