Arbitration Case Administrator — Detail‑Oriented, Hybrid

American Arbitration Association; Johnston (RI); Hybrid; USD 53,000 - 56,000; Full time

Job summary

American Arbitration Association is seeking a detail-oriented Case Administrator (Legal Services/Administrative Support) to manage arbitration and mediation cases. You will handle daily case administration, communicate with parties and attorneys, and ensure accurate scheduling, documentation, and billing using the PRISM system.

This hybrid role requires a strong background in customer service or legal support, with proficiency in Microsoft Office and comfort with AI-related tools.

Qualifications

• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.

Responsibilities

• Manage arbitration and mediation cases across a wide range of industries using PRISM case management system.
• Correspond with parties, attorneys, and neutrals to ensure accurate scheduling and documentation.
• Oversee billing processes and ensure timely, precise data entry and record-keeping.
• Support a customer-service oriented environment by maintaining professional communications.

Skills

Customer service

Case administration

Legal environments

Communication

Attention to detail

Time management

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel

AI-related tools

Web-based systems

Job description

American Arbitration Association is seeking a detail-oriented Case Administrator (Legal Services/Administrative Support) to manage arbitration and mediation cases. You will handle daily case administration, communicate with parties and attorneys, and ensure accurate scheduling, documentation, and billing using the PRISM system.

This hybrid role requires a strong background in customer service or legal support, with proficiency in Microsoft Office and comfort with AI-related tools.