Arbitration Case Coordinator

American Arbitration Association; Phoenix (AZ); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Student loan repayment program

403(b) retirement plan with company 1:

Paid time off

Job summary

The American Arbitration Association (AAA) in Phoenix is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This hybrid role is ideal for professionals with a background in customer service or legal support who are adept at using technology to manage case data

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)

Responsibilities

• Manage day-to-day case administration through our PRISM system
• Correspond with parties, attorneys, and neutrals
• Ensure accurate scheduling, documentation, and billing processes
• Support hybrid work environment and efficient case data management

Skills

Customer service

Communication

Attention to detail

Time management

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel (pivot tables)

Job description

The American Arbitration Association (AAA) in Phoenix is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This hybrid role is ideal for professionals with a background in customer service or legal support who are adept at using technology to manage case data