Arbitration Case Administrator - Hybrid Legal Support

American Arbitration Association; Boston (MA); Hybrid; USD 58,000 - 61,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Student loan repayment

401(k) with company match

Pet insurance discount

Generous PTO

Quarterly performance incentives

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This role suits professionals with customer service or legal support backgrounds and an interest in alternative dispute resolution, who are comfortable using

Qualifications

• Associate's degree in business or related field or equivalent experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication; able to interact with diverse stakeholders.
• Intermediate Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage arbitration and mediation cases across industries using the PRISM case management system.
• Correspond with parties, attorneys, and neutrals; schedule, document, and bill accurately.
• Maintain high levels of service and support for internal and external stakeholders.

Skills

Customer service

Communication

Time management

Attention to detail

Discretion

Adaptability

AI tools

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel

PRISM

Job description

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This role suits professionals with customer service or legal support backgrounds and an interest in alternative dispute resolution, who are comfortable using