Case Administrator (Legal Services/Administrative Support)

American Arbitration Association; San Francisco (CA); Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Orthodontia

Vision coverage

Student loan repayment

403(b) company match

Paid time off

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across a broad range of industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This position offers a hybrid work arrangement; candidates must reside within 125 miles of an assigned office.

Qualifications

• Associate's degree in business or related field or equivalent
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication; able to interact with diverse stakeholders
• Proficiency in Microsoft Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and AI-related tools
• Attention to detail and time management
• Ability to manage sensitive information with discretion

Responsibilities

• Manage arbitration and mediation case administration through PRISM system
• Correspond with parties, attorneys, and neutrals and maintain accurate records
• Ensure scheduling, documentation, and billing processes are up to date
• Support data entry and reporting for case metrics

Skills

Customer service

Case administration

Written & verbal communication

Attention to detail

Time management

Discretion

AI tools familiarity

Microsoft Excel

Education

Associate's degree in business or related field

Tools

PRISM case management

Job description

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].Description
Case Administrator (Legal Services/Administrative Support) - 2026-73
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
Compensation

• Charlotte, Miami, San Antonio: $49,000 – $52,00
• Atlanta, Buffalo, Dallas, Fresno: $52,000 – $55,000
• Houston, Johnston, Minneapolis: $53,000 – $56,000
• Chicago, Philadelphia, Voorhees: $55,000 – $59,000
• Boston, Los Angeles: $58,000 - $61,000
• New York City, San Francisco: $62,000 – $65,000

This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.