Casa Faena Hotel Manager

FAENA; Miami Beach (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Faena's Casa Faena in Miami Beach seeks a Hotel Manager to serve as the senior operational and cultural leader, responsible for guest experience and day-to-day performance. The role oversees Rooms Operations including Front Office and Housekeeping, plus Front of House at Campo Casa Faena, with Front of House leadership reporting to the Hotel Manager.

The Hotel Manager acts as Faena's culture champion, bringing Faena's philosophy, creativity, and standards to life through employees and guests,

Responsibilities

• Provide leadership across Casa Faena operations to ensure a seamless, elevated guest experience.
• Oversee Rooms Operations (Front Office and Housekeeping) and Front of House at Campo Casa Faena.
• Champion Faena culture, values, and hospitality excellence across the team.
• Maintain property standards, safety, and regulatory compliance across the property.
• Lead with visibility, mentor leaders, and collaborate across departments to break down silos.

Job description

Position Summary

The Hotel Manager of Casa Faena serves as the senior operational and cultural leader of Casa Faena and is fully responsible for the leadership, performance, guest experience, and day-to-day operation of the property.

Casa Faena is an intimate and distinctive boutique hotel within the Faena District in Miami Beach, combining accommodations, food and beverage, indoor and outdoor dining, and gathering spaces to create a highly personalized hospitality experience.

The Hotel Manager provides direct leadership and operational oversight across the property, with primary responsibility for Rooms Operations, including Front Office and Housekeeping, as well as the Front of House operations of Campo Casa Faena. Front of House restaurant leadership reports to the Hotel Manager.

Beyond operational performance, the Hotel Manager serves as the culture champion for Casa Faena, bringing Faena's philosophy, values, creativity, and approach to hospitality to life through the employee and guest experience. The Hotel Manager is responsible for creating an environment in which employees understand the Faena culture, feel connected to the broader vision of the organization, and recognize their individual role in creating meaningful and memorable experiences.

This position is accountable for operational excellence, financial performance, guest satisfaction, employee engagement, talent development, labor management, property standards, safety, regulatory compliance, and the overall execution of Faena's service and brand standards.

As the leader of Casa Faena, the Hotel Manager is expected to maintain a highly visible presence throughout the property, develop strong leaders and teams, anticipate operational needs, resolve guest and employee concerns, and take complete ownership of the property's overall performance.

FAENA CULTURE & VALUES

The Hotel Manager is responsible for championing and protecting the Faena culture throughout Casa Faena. This individual leads by example and ensures that Faena's values and philosophy are reflected not only in the service provided to guests, but also in how employees communicate, collaborate, make decisions, and care for one another.

The Hotel Manager Will

• Serve as the culture ambassador for Casa Faena, consistently modeling the behaviors, professionalism, creativity, authenticity, and genuine hospitality expected of Faena leaders.
• Bring Faena's vision and philosophy to life through daily leadership practices, employee interactions, operational decisions, and the guest experience.
• Create an environment where employees understand that they are not simply completing tasks, but are contributing to an experience that is distinctly Faena.
• Inspire employees to create meaningful, personalized, and memorable moments for guests through genuine human connection and thoughtful attention to detail.
• Foster a culture of warmth, authenticity, creativity, collaboration, ownership, and excellence throughout the property.
• Ensure that the intimate nature of Casa Faena is reflected in a highly personalized approach to hospitality, where guests are recognized as individuals and employees are encouraged to anticipate needs rather than simply respond to requests.
• Maintain the unique identity and character of Casa Faena while ensuring alignment with the broader Faena District and Faena brand.
• Reinforce the importance of storytelling, art, design, culture, culinary experiences, and human connection as integral components of the Faena experience.
• Ensure leaders consistently communicate Faena's culture, expectations, and standards to their teams.
• Incorporate Faena culture and service expectations into onboarding, departmental training, daily briefings, coaching conversations, performance discussions, and employee recognition.
• Create opportunities for employees to understand Casa Faena's identity, history, spaces, experiences, restaurant, and relationship to the greater Faena District so they can confidently share the Faena story with guests.
• Promote collaboration across departments and discourage operational silos, reinforcing that the guest experiences Casa Faena as one property and one team.
• Build a leadership culture based on visibility, accessibility, accountability, respect, and genuine care for employees.
• Encourage employees to take ownership of the guest experience and empower them to appropriately resolve concerns and create memorable moments.
• Recognize and celebrate employees who exemplify Faena's culture and deliver exceptional experiences.
• Maintain high expectations for professional appearance, communication, behavior, discretion, and conduct consistent with a luxury hospitality environment.
• Protect the privacy and confidentiality of guests, recognizing the trust placed in Faena by its guests and community.
• Partner with Human Resources and Learning & Development to reinforce culture, leadership expectations, employee engagement, recognition, training, and development initiatives.
• Actively participate in Faena cultural initiatives, employee programs, celebrations, trainings, and property-wide activities.
• Foster a sense of pride and belonging among Casa Faena employees and reinforce their connection to the broader Faena organization.
• Lead with consistency and integrity, ensuring business decisions reflect both the operational needs of the property and the standards and values of Faena.

PROPERTY LEADERSHIP & OPERATIONS

• Assume full day-to-day operational responsibility for Casa Faena and serve as the property's senior operational leader.
• Provide leadership and direction across all areas of the property to ensure a seamless, consistent, and elevated guest experience.
• Maintain a highly visible presence throughout the hotel and restaurant, actively engaging with guests, employees, and leaders.
• Establish clear operating expectations and hold department leaders accountable for achieving service, financial, operational, cultural, and employee-related objectives.
• Conduct regular property inspections to ensure guestrooms, public areas, restaurant spaces, terraces, back-of-house areas, and the overall physical property are maintained to Faena standards.
• Ensure effective communication and collaboration among Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, Security, Human Resources, Finance, Sales, Revenue Management, Reservations, and other supporting departments.
• Serve as the primary operational point of escalation for significant guest, employee, or