Carts & Loading Attendant - Full Time

Inter IKEA Systems B.V.; Charlotte (NC); On-site; Full time

Job summary

Join a leading company in the retail sector as a Retail Carts Co-worker, where you will ensure an enjoyable shopping experience for customers. This role involves providing efficient loading services, maintaining shopping tools, and supporting customer service areas. Enjoy a fun, inclusive work environment with various benefits including paid time off and tuition discounts.

Benefits

Paid Time Off

Holiday and Sick Time

Tuition Discounts

Retirement Plans

Co-worker Discounts

Pet Insurance

Telehealth

Dental and Vision Plans

Medical and Rx Plans

Safety Shoe Reimbursement

Qualifications

• Lifting up to 50lbs and walking frequently.
• Open availability required 10AM - 9PM.

Responsibilities

• Provide friendly and efficient car loading and unloading services.
• Ensure physical shopping tools are stocked and maintained.
• Address customer needs and resolve issues independently.

Skills

Customer Service

Problem Solving

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Candidate profile (title): Why we will love you

Candidate profile (text): A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Key responsibilities (title): What you'll be doing day to day

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:

1. Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
2. Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
3. Ensure physical shopping tools are filled at closing.
4. Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
5. Address customer needs, resolve issues independently, escalate matters to a manager when needed.
6. Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
7. When supporting in FSHO, provide customers with a simple and efficient handout experience.
8. When supporting in Returns, ensure products and equipment are properly staged.
9. When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
10. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Team vision (title): Together as a team

At IKEA, it’s all about our customers, and in Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback, and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re passionate about people!

Let's connect. Apply now!

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications (title):

Physical Demands: Lifting up to 50lbs and walking frequently.
Working Conditions: Outdoor 50% of the time.

Benefits & Details:

Job Type: Permanent, Full-time
Hours: 34 - 40 hours per week. Open availability required 10AM - 9PM.
Salary: $17.15 / hr
Benefits include paid time off, holiday and sick time, WiselyPay, paid parental leave, tuition discounts, retirement plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision plans, medical and Rx plans (min 20 hrs/wk), and a fun, inclusive work environment.