Carts & Loading Attendant - (34 - 40 hrs / wk)

Inter IKEA Systems B.V.; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Carts & Loading Attendant to enhance the shopping experience for customers. This role involves providing efficient loading services, maintaining shopping tools, and ensuring a clean environment. Join a diverse team that values inclusivity and customer connection, where your contributions can make a significant impact. With a focus on creating a better everyday life, this position offers a chance to grow in a supportive workplace committed to employee well-being and development. If you are passionate about customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Generous paid time off

Paid parental leave

Retirement and bonus plans

Co-worker discount

Education assistance

Safety shoe reimbursement

Dental and vision plans

Medical and Rx plans

Fun and inclusive work environment

Qualifications

• Ability to lift up to 50lbs and walk frequently.
• Open availability required from 10AM to 10PM.

Responsibilities

• Provide friendly car loading/unloading services.
• Ensure physical shopping tools are stocked and maintained.
• Address customer needs and resolve issues.

Skills

Customer Service

Physical Stamina

Problem Solving

Job description

Carts & Loading Attendant - (34 - 40 hrs / wk)

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:

1. Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
2. Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
3. Ensure physical shopping tools are filled at closing.
4. Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
5. Address customer needs, resolve issues independently, escalate matters to a manager when needed.
6. Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
7. When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
8. When supporting in Returns, ensure products and equipment are properly staged.
9. When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
10. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

QUALIFICATIONS

Physical Demands: Lifting up to 50lbs and walking frequently.
Working Conditions: Outdoor 50% of the time.

JOB TYPE – Permanent, Full-time

BENEFITS ELIGIBLE? Yes

HOURS – 34 - 40 hours per week. Open availability required 10AM - 10PM.

PAY - $17.15 / hr

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing