Carts & Loading Attendant - (34 - 40 hrs / wk)

IKEA USA; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing everyday life through exceptional customer service. As a Retail Carts Co-worker, you'll play a vital role in ensuring an enjoyable shopping experience by providing efficient loading services, maintaining shopping tools, and addressing customer needs. This role is perfect for those who thrive in a dynamic team environment and are passionate about helping others. With a commitment to diversity and a culture that values every individual, you'll contribute to a positive atmosphere that makes a difference for customers every day.

Qualifications

• Ability to lift up to 50lbs and walk frequently.
• Strong customer service skills and ability to resolve issues.

Responsibilities

• Provide efficient car loading/unloading services and maintain a clean loading zone.
• Ensure all shopping tools are stocked and in good condition.
• Support various customer service areas and create positive experiences.

Skills

Customer Service

Physical Stamina

Problem Solving

Job description

Why we will love you

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:

1. Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
2. Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
3. Ensure physical shopping tools are filled at closing.
4. Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
5. Address customer needs, resolve issues independently, escalate matters to a manager when needed.
6. Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
7. When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
8. When supporting in Returns, ensure products and equipment are properly staged.
9. When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
10. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

QUALIFICATIONS

Physical Demands: Lifting up to 50lbs and walking frequently.
Working Conditions: Outdoor 50% of the time.

Apply now!

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.