Carts Attendant

IKEA Gruppe; Paramus (NJ); On-site; Confidential; Part time

Benefits offered by this job

Paid time off

Parental leave

Co-worker discount

WiselyPay – early wage access

Retirement and bonus plans

Health and vision plans

Job summary

IKEA Paramus, NJ is hiring for a part-time Customer Relations role. The position offers 12-20 hours per week with an hourly pay rate of $19.50 and requires assisting customers, stocking shopping tools, and handling returns and Click & Collect. You’ll work in a busy retail environment and contribute to a positive customer experience.

Join a diverse team focused on excellent service and teamwork. This role is onsite at IKEA Paramus with a strong emphasis on reliability, safety, and customer

Qualifications

• Part-time schedule with 12-20 hours per week
• Hourly pay rate is $19.50
• In-store customer service in Paramus, NJ

Responsibilities

• Provide friendly and efficient loading/unloading services and keep the loading area clean
• Ensure shopping tools are stocked and maintained during store hours
• Address customer needs and resolve issues, escalating when needed
• Support in Exchanges & Returns, Click & Collect, and other service areas as needed
• Create a positive customer experience and uphold IKEA culture and diversity

Skills

Customer service

Multichannel retail

Teamwork

Communication

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escalated matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Job details

JOB TYPE – Permanent, Part-time

JOB LOCATION - IKEA Paramus, NJ

BENEFITS ELIGIBLE? Yes

HOURS – 12-20 hours per week. Must be able to work some weekdays and weeknights, and must have completely open working availability Fridays and Saturdays between the hours of 9:30AM to 10:30PM.

The hourly pay rate for this role is $19.50

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (Must work minimum of 20 hours per week)
• A fun and inclusive work environment!

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.