Carryout Manager

Buddy's Pizza; Clarkston (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Buddy's Pizza is seeking a Carry-out Manager to oversee all carry-out operations, drive customer satisfaction, and ensure profitability. You will manage the carry-out team, optimize processes, and uphold company standards to deliver an exceptional guest experience.

The role focuses on leadership, operational excellence, and financial management, with responsibilities spanning staffing, service quality, and technology utilization to enhance efficiency.

Qualifications

• Minimum of 3 years’ experience in supervisory or management role in the restaurant industry.
• Strong leadership skills and people skills.
• Proficient in financial management.

Responsibilities

• Lead, coach, and mentor the carry-out team.
• Assist in recruitment, onboarding, and orientation of new carry-out staff.
• Schedule and manage shifts to ensure staffing levels during peak and non-peak hours.
• Monitor carry-out operations to ensure high standards in service, food quality, and cleanliness.
• Streamline processes to improve order accuracy, speed of service, and guest satisfaction.
• Maintain a safe and sanitary work environment.
• Maintain a high level of customer satisfaction and a welcoming atmosphere.
• Monitor and improve the carry-out experience.
• Track KPIs and work with General Manager on budgets and cost-saving initiatives.
• Ensure effective use of POS systems, online ordering platforms, and delivery tools.

Skills

3+ years supervisory experience

Leadership

Communication skills

Financial management

Tools

POS systems

Online ordering platforms

Delivery management tools

Job description

Job Title: Carry-out Manager

Skills Required:

• Minimum of 3 years’ experience in supervisory or management role in the restaurant industry
• Strong leadership skills
• Exceptional communication and people skills
• Proficient in financial management

Job Overview

The Carry-out Manager oversees all aspects of the carry-out operations at Buddy's, ensuring a high level of customer satisfaction, operational efficiency, and profitability. This role is responsible for managing the carry-out team, optimizing processes, and delivering exceptional guest experience. The Carry-out Manager will maintain a positive work environment, ensuring team collaboration, excellent service, and adherence to company standards.

Key Responsibilities

Leadership & Team Management

• Manage, coach, and mentor the carry-out team
• Assist in the recruitment, onboarding, and orientation of new carry-out staff members
• Schedule and manage shifts to ensure staffing levels during peak and non-peak hours

Operational Excellence

• Monitor carry-out operations to ensure high standards in service, food quality, and cleanliness
• Streamline processes to improve order accuracy, speed of service, and guest satisfaction
• Maintain a safe and sanitary work environment

Customer Experience

• Maintain a high level of customer satisfaction
• Ensure a welcoming and friendly atmosphere
• Monitor and improve the carry-out experience

Financial Management

• Track key performance indicators (KPIs)
• Collaborate closely with the General Manager to create and adjust budgets
• Implement cost-saving initiatives

Technology & Systems

• Ensure effective use of POS systems, online ordering platforms, and delivery management tools
• Keep up to date with industry technology trends