Carrier Sales Representative, Cloud Freight Operations, Road US | Day Shift

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX, is seeking a Carrier Sales Representative, Cloud Freight Operations. The role sources and secures carrier capacity, negotiates rates, and manages HRHV freight from pickup to final delivery.

You will build a reliable carrier network, monitor market conditions, and coordinate with internal teams to keep freight moving safely and efficiently. This position offers the pace of freight brokerage with opportunities to grow within the world’s

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Minimum 1 year of experience in logistics, transportation, freight brokerage, or dispatch.

Responsibilities

• Source, negotiate with and secure qualified transportation carriers and drivers to cover available freight in a cost‑effective and service‑focused manner.
• Dispatch assigned shipments and communicate complete and accurate load information, including pickup/delivery requirements, appointment times, routing instructions, and handling or security requirements.
• Confirm carrier and driver readiness prior to dispatch, including equipment availability and required documentation.
• Maintain direct and regular communication with carriers and drivers throughout the shipment lifecycle from dispatch through final delivery.
• Monitor dispatched loads to confirm timely arrival for pickup, loading, in‑transit progress, delivery, and milestones.
• Track and trace active shipments and maintain real‑time shipment status in the TMS and other systems.
• Proactively contact carriers and drivers for shipment updates, not relying solely on automated tracking.
• Identify delays or issues and take action to support successful delivery.
• Coordinate with carriers, drivers, and internal teams to resolve shipment issues and adjust plans.

Education

High school diploma or equivalent

Associate's or bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related field preferred

Job description

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Location: Lancaster, TX

Division: Road US

Job Posting Title: Carrier Sales Representative, Cloud Freight Operations

Time Type: Full Time

Ready to put your carrier relationships, negotiation skills, and operational instincts to work in a fast-moving freight environment? DSV is looking for a Carrier Sales Representative, Cloud Freight Operations to source and secure carrier capacity and actively manage the movement of high-risk, high-value (HRHV) freight supporting cloud computing customers. This role is a great fit for someone who enjoys the pace of freight brokerage, knows how to build strong carrier relationships, and wants to stay involved from the moment a load is covered through final delivery. You’ll work directly with carriers and drivers to source capacity, negotiate rates, dispatch freight, track active shipments, and respond to issues as they happen, while partnering closely with Operational Account Managers and internal teams to keep freight moving safely, efficiently, and in accordance with customer-specific service and security requirements. And this role is about more than finding a truck. You’ll build and develop a reliable carrier network, monitor market conditions and capacity trends, provide real-time pricing and market intelligence, and find transportation solutions that balance service, security, capacity, and cost. If you thrive in a fast-paced brokerage environment, enjoy negotiating and building relationships, and like the challenge of keeping time-sensitive freight moving from pickup through final delivery, this is an opportunity to grow your career with the world’s largest freight forwarding and logistics company.

Start Here. Go Anywhere.

Duties & Responsibilities

• Source, negotiate with, and secure qualified transportation carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Dispatch assigned shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, customer-specific requirements, and applicable handling or security requirements.
• Confirm carrier and driver readiness prior to dispatch, including equipment availability, pickup expectations, required documentation, and other shipment-specific requirements.
• Maintain direct and regular communication with carriers and drivers throughout the shipment lifecycle from dispatch through final delivery.
• Monitor dispatched loads to confirm timely arrival for pickup, successful loading, in-transit progress, delivery status, and completion of required shipment milestones.
• Track and trace active shipments and maintain accurate, real-time shipment status information within the Transportation Management System (TMS) and other required systems.
• Proactively contact carriers and drivers to obtain shipment updates rather than relying solely on automated tracking or status notifications.
• Identify potential delays, missed appointments, route deviations, communication gaps, service failures, or other shipment exceptions and take appropriate action to support successful delivery.
• Coordinate with carriers, drivers, Operational Account Managers, and other internal teams to resolve shipment issues, adjust plans, and communicate changes as they occur.
• Escalate significant service, security, capacity, or operational concerns in accordance with established procedures.
• Ensure carriers and drivers understand and comply with applicable DSV, customer, operational, and shipment-specific requirements for HRHV freight.
• Collect, review, and maintain required carrier and shipment documentation to support shipment completion, billing, and operational requirements.
• Verify shipment completion and required documentation before closing loads within the TMS.
• Develop and maintain strong carrier and driver relationships to improve capacity availability, communication, service reliability, and overall performance.
• Negotiate carrier rates based on lane requirements, market conditions, capacity availability, service expectations, and established pricing guidelines.
• Partner closely with Operational Account Managers to understand shipment requirements, customer expectations, pricing parameters, and service needs.
• Provide carrier pricing, capacity information, and market intelligence to Operational Account Managers to support customer pricing and transportation decisions.
• Identify transportation solutions that balance service, security, capacity, and cost while supporting customer and business requirements.
• Generate new carrier leads and identify opportunities to expand DSV's available carrier network and capacity.
• Support the onboarding and development of qualified carrier partners in accordance with established DSV processes and requirements.
• Monitor transportation market conditions, capacity availability, rate trends, seasonal fluctuations, and other factors affecting carrier pricing and service.
• Maintain accurate carrier, driver, pricing, shipment, dispatch, and operational information within the TMS and other required systems.
• Build and maintain effective working relationships across departments, business units, carriers, drivers, vendors, and other external business partners.
• Maintain confidentiality and appropriately handle sensitive customer, shipment, carrier, driver, pricing, and business information.
• Perform other duties, responsibilities, and project work as assigned by management.

Qualifications & Experience

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
• Minimum of 1 year of experience in logistics, transportation, freight brokerage, dispatch