Carrier Sales Representative, Cloud Freight Operations, Road US | Day Shift

DSV Road GmbH; Lancaster (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Carrier Sales Representative, Cloud Freight Operations. Source capacity, negotiate rates, dispatch freight, and manage HRHV freight for cloud computing customers.

Build strong carrier relationships and oversee from load coverage to final delivery. You will work with Operational Account Managers and internal teams to keep freight moving safely, efficiently, and in accordance with service and security requirements.

Responsibilities

• Source, negotiate with, and secure qualified transportation carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Dispatch assigned shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, customer-specific requirements, and applicable handling or security requirements.
• Confirm carrier and driver readiness prior to dispatch, including equipment availability, pickup expectations, required documentation, and other shipment-specific requirements.
• Maintain direct and regular communication with carriers and drivers throughout the shipment lifecycle from dispatch through final delivery.
• Monitor dispatched loads to confirm timely arrival for pickup, successful loading, in-transit progress, delivery status, and completion of required shipment milestones.
• Track and trace active shipments and maintain accurate, real-time shipment status information within the Transportation Management System (TMS) and other required systems.
• Proactively contact carriers and drivers to obtain shipment updates rather than relying solely on automated tracking or status notifications.
• Identify potential delays, missed appointments, route deviations, communication gaps, service failures, or other shipment exceptions and take appropriate action to support successful delivery.
• Coordinate with carriers, drivers, Operational Account Managers, and other internal teams to resolve shipment issues, adjust plans, and communicate changes as they occur.
• Escalate significant service, security, capacity, or operational concerns in accordance with established procedures.
• Ensure carriers and drivers understand and comply with applicable DSV, customer, operational, and shipment-specific requirements for HRHV freight.
• Collect, review, and maintain required carrier and shipment documentation to support shipment completion

Job description

• Lancaster

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook .

Location: Lancaster, TX

Division: Road US
Job Posting Title: Carrier Sales Representative, Cloud Freight Operations
Time Type: Full Time

Summary

Ready to put your carrier relationships, negotiation skills, and operational instincts to work in a fast-moving freight environment?

DSV is looking for a Carrier Sales Representative, Cloud Freight Operations to source and secure carrier capacity and actively manage the movement of high-risk, high-value (HRHV) freight supporting cloud computing customers. This role is a great fit for someone who enjoys the pace of freight brokerage, knows how to build strong carrier relationships, and wants to stay involved from the moment a load is covered through final delivery.

You’ll work directly with carriers and drivers to source capacity, negotiate rates, dispatch freight, track active shipments, and respond to issues as they happen, while partnering closely with Operational Account Managers and internal teams to keep freight moving safely, efficiently, and in accordance with customer-specific service and security requirements.

And this role is about more than finding a truck. You’ll build and develop a reliable carrier network, monitor market conditions and capacity trends, provide real-time pricing and market intelligence, and find transportation solutions that balance service, security, capacity, and cost.

If you thrive in a fast-paced brokerage environment, enjoy negotiating and building relationships, and like the challenge of keeping time-sensitive freight moving from pickup through final delivery, this is an opportunity to grow your career with the world’s largest freight forwarding and logistics company.

Start Here. Go Anywhere.

Duties & Responsibilities

• Source, negotiate with, and secure qualified transportation carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Dispatch assigned shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, customer-specific requirements, and applicable handling or security requirements.
• Confirm carrier and driver readiness prior to dispatch, including equipment availability, pickup expectations, required documentation, and other shipment-specific requirements.
• Maintain direct and regular communication with carriers and drivers throughout the shipment lifecycle from dispatch through final delivery.
• Monitor dispatched loads to confirm timely arrival for pickup, successful loading, in-transit progress, delivery status, and completion of required shipment milestones.
• Track and trace active shipments and maintain accurate, real-time shipment status information within the Transportation Management System (TMS) and other required systems.
• Proactively contact carriers and drivers to obtain shipment updates rather than relying solely on automated tracking or status notifications.
• Identify potential delays, missed appointments, route deviations, communication gaps, service failures, or other shipment exceptions and take appropriate action to support successful delivery.
• Coordinate with carriers, drivers, Operational Account Managers, and other internal teams to resolve shipment issues, adjust plans, and communicate changes as they occur.
• Escalate significant service, security, capacity, or operational concerns in accordance with established procedures.
• Ensure carriers and drivers understand and comply with applicable DSV, customer, operational, and shipment-specific requirements for HRHV freight.
• Collect, review, and maintain required carrier and shipment documentation to support shipment completion, billing,