Operational Account Manager, Cloud Freight Operations, Road US

DSV Road GmbH; Lancaster (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV is seeking an Operational Account Manager, Cloud Freight Operations to own day-to-day execution and customer experience for high-risk, high-value freight supporting cloud computing customers within domestic freight brokerage.

You will collaborate with Customers, Carrier Sales, carriers, and internal teams to design transportation solutions that balance service, capacity, pricing, security, and customer requirements.

Qualifications

• Domestic freight brokerage or transportation experience required.
• Strong customer instincts and ability to stay ahead of time-sensitive operational demands.
• Experience with high-value, time-sensitive freight preferred.
• Experience with Transportation Management Systems (TMS) required.

Responsibilities

• Serve as primary contact for cloud computing customers and build long-term relationships with proactive communication.
• Manage day-to-day freight brokerage activities for assigned accounts, ensuring correct execution of requests.
• Maintain shipment visibility and proactively communicate status, milestones, delays, and exceptions to customers and internal partners.
• Identify opportunities to expand existing relationships through additional lanes, services, or shipment volume.

Skills

Customer relationship management

Negotiation

Analytical skills

Communication skills

Time management

Education

High school diploma or equivalent

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred

Tools

Transportation Management Systems (TMS)

Microsoft Excel

Microsoft Word

Job description

• Operational Account Manager, Cloud Freight Operations, Road US
• Lancaster

Job area: Account Management

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook .

Location

Lancaster, TX

Division: Road US
Job Posting Title: Operational Account Manager, Cloud Freight Operations
Time Type: Full Time

Summary

Know domestic freight brokerage and love being the person customers trust to keep complex freight moving?

DSV is looking for an Operational Account Manager, Cloud Freight Operations to own the day-to-day execution and customer experience for high-risk, high-value freight supporting cloud computing customers within our domestic freight brokerage operation. This role combines hands‑on freight brokerage operations with customer relationship management, giving you direct ownership of shipments from initial request and pricing through pickup, transit, and final delivery.

You’ll work closely with customers, Carrier Sales, carriers, and internal teams to build domestic transportation solutions that balance service, capacity, pricing, security, and customer-specific requirements. Along the way, you’ll maintain shipment visibility, communicate proactively with customers, resolve exceptions, provide pricing direction, and make sure critical freight keeps moving according to plan.

But this role goes beyond managing individual shipments. You’ll develop and manage your assigned accounts by analyzing transportation spend, service performance, and shipment trends, leading customer business reviews, and identifying opportunities to improve performance and expand existing relationships. Whether that means adding lanes, increasing shipment volume, introducing additional services, or developing solutions to a customer challenge, you’ll play an active role in growing the business you support.

If you bring domestic freight brokerage or transportation experience, strong customer instincts, and the ability to stay ahead of time-sensitive operational demands, this is an opportunity to take real ownership of your accounts while building your career with the world’s largest freight forwarding and logistics company.

Start Here. Go Anywhere.

Duties & Responsibilities

• Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security requirements.
• Coordinate the movement of HRHV freight from pickup through final delivery, maintaining visibility throughout the shipment lifecycle.
• Review customer shipment requests and determine appropriate transportation solutions based on service requirements, capacity, pricing, security considerations, and other customer-specific needs.
• Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer, operational, and shipment requirements.
• Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
• Negotiate rates and service requirements with transportation carriers and providers, as appropriate.
• Ensure customer-specific handling, communication, tracking, and security requirements are understood and communicated to appropriate internal teams and transportation providers.
• Monitor active shipments and proactively communicate shipment status, milestones, delays, exceptions, and other relevant information to customers and internal stakeholders.
• Identify and respond to shipment exceptions, service failures, delays, or other operational concerns and coordinate timely resolution with customers, carriers, and internal partners.
• Escalate significant service, security, or operational concerns in accordance with established procedures.
• Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
• Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
• Analyze account activity, transportation spend, service performance, shipment trends, and other operational data to identify risks, trends, and opportunities for improvement.
• Prepare and present customer reporting, including spend, service, operational, and performance metrics, as required.
• Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
• Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
• Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
• Partner with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and overall account performance.
• Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions.
• Build and maintain effective working relationships across departments, business units, customers, carriers, vendors, and other external business partners.
• Maintain confidentiality and appropriately handle sensitive customer, shipment, pricing, and business information.
• Perform other duties, responsibilities, and project work as assigned by management.

Qualifications & Experience

• High school diploma or equivalent required.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
• Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred.
• Experience working within freight brokerage or transportation operations strongly preferred.
• Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
• Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
• Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred.
• Experience working with Transportation Management Systems (TMS) required.
• Strong customer relationship management and service orientation.
• Strong understanding of freight brokerage and transportation operations.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, influencing, and problem-solving skills.
• Ability to make sound decisions and respond effectively to time-sensitive operational issues and shipment exceptions.
• Strong analytical skills with the ability to interpret operational, financial, and service data and identify trends or opportunities.
• Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications.
• Strong organizational and prioritization skills with the ability to manage multiple customers, shipments, and operational priorities simultaneously.
• High attention to detail and commitment to accuracy, particularly when managing sensitive and high-value freight.
• Ability to work effectively in a fast-paced, deadline-driven environment with frequent changes and competing priorities.
• Ability to work independently while collaborating effectively with customers, carriers, and cross-functional teams.
• Strong sense of urgency and ability to remain responsive to changing customer and operational needs.
• Strong mathematical aptitude, including calculations related to transportation rates, pricing, margins, and account performance.
• Ability to exercise discretion and appropriately handle confidential and sensitive customer and business information.
• Ability to adapt to changing business needs and work flexible hours when required to support customer and operational requirements.

Physical Demands

While performing the duties of this position, the employee is regularly required to sit and work at a computer for extended periods; frequently use a keyboard, mouse, telephone, and other standard office equipment; and communicate with others in person, by phone, and through electronic means.

The employee is also regularly required to stand and walk throughout the office to meet and collaborate with employees, departments, and other business partners. The position may require occasional bending, reaching, and lifting or moving items weighing up to 20 pounds.

This position is primarily performed in a professional office environment and requires regular, in‑person attendance at the assigned DSV location.

The role requires extensive use of computers, phones, email, Transportation Management Systems (TMS), and other business applications throughout the workday. The employee will regularly interact and collaborate with customers, carriers, vendors, employees, leaders, and other departments or business units through in‑person meetings, phone calls, email, virtual meetings, and other forms of communication.

The position requires the ability to move throughout the office as needed to collaborate with other teams and support day‑to‑day business operations. The work environment is fast‑paced and may involve multiple competing priorities, frequent interruptions, time‑sensitive requests, shipment exceptions, and changing operational needs.

The noise level is generally consistent with a professional office environment and may vary based on surrounding business activity.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.

For this position, the expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.