Carrier Sales Representative, Road US

DSV Air & Sea Inc.; Itasca (IL); On-site; USD 47,000 - 64,000; Full time

Job summary

DSV seeks a Carrier Sales Representative in the Road US division to source and secure carrier capacity, manage daily coordination, and negotiate competitive pricing. You will build strong carrier partnerships, track shipments, and support customer updates to ensure on-time deliveries.

The role emphasizes carrier engagement, price analysis, and proactive problem solving in a fast-paced brokerage environment. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in logistics, freight brokerage, or customer service (3+ years preferred).
• 1 year of carrier sales experience with a focus on drayage (3+ years preferred).
• Strong understanding of transportation and drayage operations, including carrier regulations and best practices.

Responsibilities

• Source, negotiate, and secure carriers and drivers to cover freight.
• Manage daily dispatch operations with accurate shipment details to carriers.
• Track shipments from pickup to delivery and provide updates to teams and customers.
• Collect and verify carrier documentation for on-time shipment closeout and billing.
• Build and maintain long-term carrier relationships to improve capacity reliability.

Skills

Negotiation

Communication

Analytical thinking

Organization

Pressure management

Teamwork

Interpersonal communication

Education

High school diploma

Associate/Bachelor's preferred

Tools

MS Office

Excel (advanced)

TMS

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Job area

Customer Service

Location

Itasca, IL

Division

Road

Job Posting Title

Carrier Sales Representative, Road US

Time Type

Full Time

Summary

The Carrier Sales Representative plays a key role within the Road US brokerage team, responsible for sourcing, securing, and managing carrier capacity to support DSV's freight operations. This position builds and maintains strong carrier partnerships to deliver superior service, competitive pricing, and reliable transportation solutions for our customers. The role involves daily carrier engagement, load coordination, rate negotiation, and proactive shipment tracking from pickup through final delivery to ensure accuracy, efficiency, and customer satisfaction.

Duties & Responsibilities

• Source, negotiate, and secure carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Manage daily dispatch operations, ensuring accurate communication of shipment details to carriers.
• Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers.
• Collect and verify all carrier documentation for on-time shipment closeout and billing.
• Build, develop, and maintain long-term carrier relationships to strengthen capacity reliability and responsiveness.
• Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed.
• Assist with customer service and account management functions to ensure consistent communication and successful delivery performance.
• Stay informed on current market conditions, rate trends, and seasonal fluctuations to ensure competitive pricing.
• Generate new carrier leads and onboard qualified partners to expand DSV's carrier network.
• Proactively identify and resolve shipment or service issues, using sound judgment and effective problem-solving.
• Perform additional duties and project work as assigned.

Qualifications

• High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum 1 year of experience in logistics, freight brokerage, or customer service (3+ years preferred).
• Minimum 1 year of carrier sales experience with a focus on drayage (3+ years preferred).
• Strong understanding of transportation and drayage operations, including carrier regulations and best practices.

Skills & Competencies

• Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint); advanced Excel skills preferred.
• Experience using Transportation Management Systems (TMS).
• Strong negotiation, persuasion, and relationship-building abilities.
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Analytical thinker with strong mathematical aptitude for pricing and rate analysis.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Thrives under pressure and demonstrates a strong sense of urgency and accountability.
• Positive, motivated, and team-oriented with the ability to work independently and collaboratively.
• Professional phone presence and effective interpersonal communication skills.

Physical Demands

This position is primarily performed in an office-based environment and involves extended periods of sitting while using a computer, telephone, and other standard office equipment. The role requires frequent verbal communication and listening when interacting with carriers, drivers, customers, and internal team members, both in person and by telephone.

The employee will regularly use their hands and fingers for typing, operating computer equipment, and handling documents. Occasional standing, walking, reaching, bending, and lifting or carrying items weighing up to 15 pounds may be required. Specific vision abilities include close vision and the ability to adjust focus when working with computer systems, documents, and other materials.

Work Environment

This position is performed in a collaborative, fast-paced office environment with regular interaction and communication with team members, carriers, drivers, customers, and other internal and external partners. The role requires a balance of independent work and active collaboration to manage carrier relationships, coordinate freight, resolve issues, and support day-to-day brokerage operations.

The position involves frequent use of computers, telephones, and Transportation Management Systems and requires managing multiple priorities and responding to changing operational needs. The noise level is generally moderate and may vary based on office activity, conversations, and telephone communication. Extended or adjusted working hours may occasionally be required based on shipment activity, operational needs, or service requirements.

The physical demands and work environment characteristics described above are representative of those typically encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $47,000.00 - $64,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Nearest Major Market

Chicago