Carrier Sales Representative

ArcBest; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

ArcBest is seeking a Carrier Sales Representative to develop, maintain, and grow relationships between transportation providers and ArcBest. You will prospect carriers, onboard high‑quality partners, and ensure we meet customers' shipping needs through cross‑functional collaboration and strong service standards.

In this role you will be trained across our technology platforms and transportation processes, building a robust carrier portfolio.

Qualifications

• Prospect new carriers through lead generation and phone outreach.
• Build strong relationships with dispatcher and driver contacts.
• Negotiate rates and strategically align carrier portfolio with customer freight.
• Maintain high service levels and responsiveness to carrier partners.

Responsibilities

• Prospect new carriers through lead generation, research, and cold calling.
• Build strong relationships with trucking company key contacts including dispatchers and drivers.
• Obtain new business, negotiate, and strategically align your portfolio of carriers with our customers' freight.
• Proactively identify issues and resolve problems to uphold our commitment to service.
• Ensure shipment details are accurately communicated to drivers and tracked in our transportation management system.
• Collaborate cross functionally with customer operations, account management, and customer sales.
• Other duties and projects, as assigned.

Skills

Carrier relations

Cold calling

Negotiation

Customer service

Education

Bachelor's degree preferred

Job description

(Amount listed is the base range and may differ by location.)

Job Description

The Carrier Sales Representative develops, maintains, and grows relationships between transportation providers (carriers) and ArcBest. This position prospects carriers through phone calls and onboards quality carriers to ensure ArcBest is able to execute according to our customers' shipping requirements. The Carrier Sales Representative is exposed to sales, operations, and account management all while working on a growing team. This position receives extensive training to quickly become comfortable with the technology used, the transportation industry, and how to build and operate carrier portfolios.

Responsibilities

• Prospect new carriers through lead generation, research, and cold calling.
• Build strong relationships with trucking company key contacts including dispatchers and drivers.
• Obtain new business, negotiate, and strategically align your portfolio of carriers with our customers' freight.
• Proactively identify issues and resolve problems to uphold our commitment to service.
• Ensure shipment details are accurately communicated to drivers and tracked in our transportation management system.
• Collaborate cross functionally with customer operations, account management, and customer sales.
• Other duties and projects, as assigned.

About Us

MoLo® a service of ArcBest®, provides best-in-class truckload brokerage services across North America, connecting shippers and carriers to deliver products when and where they're needed. Backed by ArcBest's reliable asset-based system, we offer the capacity to scale and keep supply chains moving and businesses growing. We're Driven for Better, prioritizing transparency and trusted relationships with our customers, carriers and our people.