Carrier Safety & Compliance Program Lead

Roadly Logistics LLC; Matawan (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Roadly Logistics LLC in Matawan, NJ seeks an experienced Carrier Safety & Compliance Manager to lead and continuously improve the carrier safety and compliance program. You will own Roadly's Carrier Vetting SOP, oversee onboarding via the Highway platform, and drive audits, claims management, and safety training.

As the subject matter expert, you will collaborate with Operations, Legal, Insurance, and Technology partners to strengthen standard procedures, monitor risk, and foster a proactive

Qualifications

• Minimum 3 years of experience in carrier safety, compliance, onboarding, or risk management.
• Hands-on experience using the Highway platform is required.
• Strong knowledge of FMCSA regulations, CSA BASIC scores, operating authority, and insurance.
• Experience managing cargo claims, carrier incidents, or transportation claims.
• Experience developing, maintaining, or enforcing carrier vetting procedures.
• Experience working with legal counsel and insurance providers on transportation claims.
• Familiarity with carrier monitoring platforms and transportation technology solutions.
• Experience leading employee training and process improvement initiatives.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Own and continuously improve Roadly's Carrier Vetting Standard Operating Procedure (SOP).
• Manage carrier onboarding and qualification using the Highway carrier vetting platform.
• Review FMCSA safety data, CSA BASIC scores, operating authority, insurance, inspection history, and compliance records.
• Evaluate carrier risk and make qualification recommendations in accordance with company policy.
• Manage carrier requalification and continuous carrier monitoring.
• Stay current on FMCSA regulations, industry best practices, and legal developments impacting freight brokers.
• Maintain complete and accurate carrier qualification documentation.
• Conduct ongoing audits to ensure company personnel are following the Carrier Vetting SOP.
• Review carrier qualification files for completeness, consistency, and documentation quality.
• Identify trends, deficiencies, and opportunities for process improvement.
• Recommend corrective actions and process enhancements.
• Prepare compliance reports and audit findings for leadership.
• Monitor internal compliance metrics and performance.
• Oversee cargo claims, carrier-related incidents, and liability claims from initial notification through coordination with stakeholders.
• Maintain organized claim files and documentation.
• Ensure timely communication and follow-up throughout the claims process.
• Conduct post-incident reviews to identify root causes and preventative improvements.
• Track claim trends and recommend strategies to reduce future incidents.
• Lead new employee training related to carrier qualification and compliance.
• Develop training materials using real-world scenarios and case studies.
• Promote a culture of accountability, documentation, and continuous improvement.

Skills

Carrier safety

Carrier compliance

Carrier onboarding

Risk management

FMCSA regulations

CSA BASIC scores

Operating authority

Insurance verification

Analytical thinking

Documentation

Communication

Training & development

Tools

Highway platform

Google Workspace

Microsoft Office

Transportation Management System (TMS)

Job description

Roadly Logistics LLC in Matawan, NJ seeks an experienced Carrier Safety & Compliance Manager to lead and continuously improve the carrier safety and compliance program. You will own Roadly's Carrier Vetting SOP, oversee onboarding via the Highway platform, and drive audits, claims management, and safety training.

As the subject matter expert, you will collaborate with Operations, Legal, Insurance, and Technology partners to strengthen standard procedures, monitor risk, and foster a proactive