Carrier Representative

Chrobinson; Oakbrook Terrace (IL); On-site; USD 30,000 - 48,000; Full time

Job summary

C.H. Robinson in Oakbrook Terrace, IL seeks a Carrier Representative to connect the world through technology and strengthen carrier partnerships.

You will coordinate freight, negotiate rates, and resolve transportation challenges to ensure on-time deliveries, while building relationships and driving business growth. The role supports a fast-paced operation with a schedule that may require early start times and in-office onboarding; after onboarding, some flexibility is available to meet business

Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• Proficient in Microsoft Office Suite.
• Ability to persuade, motivate, negotiate.

Responsibilities

• Execute and optimize freight movements to meet customer expectations.
• Procure capacity by calling carriers, negotiating rates, and selecting loads.
• Develop and maintain carrier relationships with regular outreach and visits.
• Ensure quality and adherence to internal trading rules.

Skills

High School diploma or GED

Bachelor's degree (preferred)

Microsoft Office proficiency

Negotiation skills

Team collaboration

Education

Bachelor's degree from accredited college or university

High School diploma or GED

Tools

Microsoft Office Suite

Job description

As a Carrier Representative you will connect the world through technology and innovation. C.H. Robinson plays a critical role in keeping customer freight moving, and in this role, you will directly impact shipment execution, carrier partnerships, and business growth across our transportation network. In this role, you will build and strengthen relationships with carriers, coordinate the movement of freight, negotiate rates, and solve transportation challenges to ensure loads are delivered on time and efficiently. You'll thrive in a fast-paced environment where every day brings new opportunities to make decisions, drive results, and see the impact of your work. If you're motivated by relationship-building, problem-solving, and career growth, help keep global supply chains moving.

Schedule:

This role supports a fast-paced operation that runs between 6:00 a.m. and 6:00 p.m. While most team members work schedules such as 7:00 a.m.-4:00 p.m. or 8:00 a.m.-5:00 p.m., flexibility is required based on business needs.To support onboarding and training, team members are expected to work in the office Monday through Friday during their first 90 days . After completing onboarding, the schedule transitions to Monday through Thursday in the office , with additional flexibility based on business needs.

DUTIES AND RESPONSIBILITIES

• Execution:
  • Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments. Focuses on acquiring and growing auto-assigned loads to build their business. May be directed to work on specific freight
  • Provides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
• Capacity Procurement:
  • Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisions
  • Ensures capacity meets specific load requirements
  • Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates
  • Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions
  • May manage an existing carrier or lane within a certain geography
• Internal and External Relationships:
  • Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
  • Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base
  • Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
  • Establishes contacts and builds relationships to form an internal network of resources
• Quality:
  • Drives the automation of carrier activities (automation compliance) in accordance with company strategy. If needed, engages internal SMEs to partner with in selling CHR's automation products and services
  • Ensures quality expectations are met on all assigned business
  • Complies with expectations as defined in internal trading rules
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School diploma or GED

Preferred:

• Bachelor's degree from an accredited college or university
• Proficient in Microsoft Office Suite programs
• Ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• Values a diverse and inclusive work environment

Compensation Range

$21.95 - $34.71

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel