Carrier Representative

Suddath Company; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with company match

Weekly pay for hourly-paid employees

PTO and company holidays

Tuition reimbursement

Job summary

Suddath Company in Jacksonville, FL is seeking a Carrier Representative to build and maintain relationships with transportation providers to ensure timely, cost-effective freight solutions. You will negotiate rates, secure carrier capacity, and coordinate shipments to meet customer requirements in a fast-paced logistics environment.

The role requires excellent communication, problem-solving, and the ability to thrive in a dynamic team.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 2-3 years in transportation brokerage or similar experience.
• Strong communication and relationship-building skills.

Responsibilities

• Build and maintain strong relationships with carriers to ensure capacity and service quality.
• Act as primary contact for carrier inquiries, issues, and performance feedback.
• Negotiate competitive rates with carriers while maintaining profitability.
• Monitor market trends and adjust buy strategies accordingly.
• Utilize TMS to manage shipments, statuses, and records.

Skills

Communication

Relationship building

Customer service

Data interpretation

Team player

Education

High School diploma

Bachelor's degree preferred

Tools

TMS

Job description

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

SUMMARY

The Carrier Representative is responsible for building and maintaining strong relationships with transportation providers to ensure timely, cost-effective, and reliable freight solutions. This role involves negotiating rates, securing carrier capacity, and coordinating shipments to meet customer requirements. Success in this position requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced, high-volume logistics environment. The intent of this role is to deliver exceptional service while optimizing operational efficiency, operating proactively and with attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and maintain strong relationships with carriers to ensure consistent capacity and service quality.
• Act as the primary point of contact for carrier inquiries, service issues, and performance feedback.
• Develop strategies to expand carrier network and improve carrier loyalty.
• Negotiate competitive rates with carriers while maintaining profitability and service standards.
• Secure carrier capacity for transactional and spot market loads.
• Monitor market trends and adjust buy strategies accordingly.
• Assign loads to carriers and provide detailed route and delivery instructions.
• Ensure carriers have all necessary documentation and compliance requirements.
• Perform real-time track and trace to monitor shipment progress and proactively address delays.
• Respond promptly to carrier and shipment-related issues, including delays, equipment failures, and compliance concerns.
• Manage the carrier onboarding process.
• Utilize TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
• Analyze carrier performance metrics and provide recommendations for improvement.
• Work closely with internal teams (Customer Service, Account Management, Accounting) to ensure seamless operations.
• Communicate proactively with carriers and customers regarding shipment status and any changes.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• High School diploma or equivalent degree required; Bachelor's Degree preferred. 2-3 years of experience in transportation brokerage desired. 1-2 years of experience in sales or account management is preferred but not required.

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions: Noise level in the work enviro