Carrier Relations Specialist

Aston Carter; Plymouth (MI); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Full benefits

Job summary

Aston Carter is seeking a carrier recruiting and onboarding specialist to serve as the primary contact for carriers in Plymouth, MI. The role focuses on recruiting, onboarding, and ongoing carrier relations with a strong emphasis on phone communication and problem solving.

The position is permanent and onsite in Plymouth, MI, with a pay range of $47,000 to $49,920 per year. Benefits include full medical, vision, and dental coverage.

Qualifications

• 2+ years of customer service experience.
• Comfortable spending a significant portion of the day on inbound and outbound phone calls.
• Strong communication and active listening skills.
• Customer-focused mindset with strong follow-through.
• Ability to build relationships and establish trust quickly.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using CRM systems such as Salesforce and MS Office.

Responsibilities

• Make outbound calls to recruit and qualify third-party transportation carriers.
• Guide new carriers through onboarding, setup, credentials, and their initial loads.
• Educate carriers on customer-specific requirements and expectations.
• Assist carriers with website, platform, and login support.
• Handle inbound calls and voicemails from carriers and help resolve questions and service issues.
• Build and maintain strong relationships with third-party carrier partners.
• Follow up on transportation delays, communication issues, and other service concerns.
• Monitor carrier performance and help address areas that need improvement.
• Work closely with internal logistics and dispatch teams to ensure adequate carrier capacity.

Skills

Customer service

Phone calls

Communication

Relationship building

Attention to detail

Multitasking

Microsoft Office

Salesforce CRM

Education

College degree preferred

Tools

Microsoft Office

Salesforce CRM

Job description

This is a highly relationship-driven position where youll serve as a primary point of contact for carriers, helping recruit and onboard new partners while supporting them throughout their relationship with the organization. A large portion of the day will be spent on the phone, so this is a great opportunity for someone who enjoys talking to people, solving problems, and building long-term relationships.

What Youll Do

Carrier Recruiting & Onboarding

• Make outbound calls to recruit and qualify third-party transportation carriers.
• Guide new carriers through onboarding, setup, credentials, and their initial loads.
• Educate carriers on customer-specific requirements and expectations.
• Assist carriers with website, platform, and login support.

Carrier Relations & Support

• Handle inbound calls and voicemails from carriers and help resolve questions, concerns, and service issues.
• Build and maintain strong relationships with third-party carrier partners.
• Follow up on transportation delays, communication issues, and other service concerns.
• Monitor carrier performance and help address areas that need improvement.
• Work closely with internal logistics and dispatch teams to ensure adequate carrier capacity.

Compliance & Administration

• Maintain accurate carrier profiles, insurance documentation, and compliance records.
• Track insurance renewals, cancellations, and other required carrier documentation.
• Assist with carrier reporting and maintain updated carrier information.
• Provide administrative support to the Carrier Relations and Compliance teams as needed.

What Were Looking For

• 2+ years of customer service experience
• Comfortable spending a significant portion of the day on inbound and outbound phone calls
• Strong communication and active listening skills
• Customer-focused mindset with strong follow-through
• Ability to build relationships and establish trust quickly
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using Microsoft Office, CRM systems such as Salesforce, and other web-based platforms
• Transportation, logistics, trucking, or carrier relations experience is a plus, but not required
• College degree preferred, but not required

Fully onsite, Monday-Friday 9am-6pm.

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $47000.00 - $49920.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• full benefits, med, vision, and dental.

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Plymouth,MI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.