Carrier Relations Representative

Legacy Logistics Incorporated; West Memphis (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Legacy Logistics Incorporated is seeking a Carrier Relations Representative to support our logistics and brokerage team. You will work closely with carriers to coordinate freight moves, ensure accurate documentation in our TMS, and communicate between carriers and internal teams.

The role requires strong communication, organization, and problem-solving skills, with a focus on timely, accurate updates and professional carrier relations.

Qualifications

• Strong communication skills across phone and email.
• Experience coordinating loads and maintaining carrier relationships.
• Attention to detail in documentation and data entry in TMS.

Responsibilities

• Act as primary contact for carriers and maintain strong relationships.
• Coordinate brokered loads and support sales with carrier updates.
• Enter and maintain load documentation in the Transportation Management System (TMS).
• Monitor shipments and resolve delays or changes in delivery plans.
• Collaborate with sales and operations for carrier onboarding and compliance.
• Address carrier concerns professionally and proactively.

Skills

Strong communication

Organizational & time management

Relationship building

Problem solving

Multitasking in fast-paced environment

Microsoft Office / TMS familiarity

Education

High school diploma or equivalent

College coursework in logistics or related field (preferred)

Tools

TMS experience

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Us

At Legacy Logistics Inc., we’re committed to delivering freight with efficiency, integrity, and safety. Our team values strong partnerships, smart logistics, and exceptional service—both for our customers and the carriers we work with. As we grow, we’re looking for an energetic and detail-oriented Carrier Relations Representative to join our team and support our sales operations.

Position Overview

The Carrier Relations Representative plays a key support role within our logistics and brokerage team. This individual will work closely with carriers to coordinate freight moves, ensure documentation is accurate in our Transportation Management System, and provide clear communication between the carriers and internal teams. This role is essential to the smooth and timely execution of brokered loads.

Responsibilities

• Act as a primary point of contact for carriers, maintaining strong relationships and ensuring consistent communication
• Coordinate the execution of brokered loads and support the sales team with accurate carrier updates
• Enter and maintain detailed load documentation in our Transportation Management System (TMS)
• Monitor and track shipments, resolving issues such as delays or changes in delivery plans
• Collaborate with the sales and operations teams to ensure seamless carrier onboarding and compliance with company procedures
• Proactively address and resolve carrier concerns while maintaining a professional and customer-service-focused approach
• Follow standard operating procedures to ensure accuracy, efficiency, and regulatory compliance

Requirements

• Previous experience in the transportation, logistics, or supply chain industry is preferred but not required
• Strong organizational and time-management skills with the ability to prioritize and multitask in a fast-paced environment
• Excellent communication skills—both verbal and written
• Critical thinker with the ability to troubleshoot and resolve complex transportation challenges
• Energetic and outgoing personality; comfortable building rapport with people over the phone and via email
• Proficiency in Microsoft Office and/or Transportation Management Systems (TMS) is a plus
• High school diploma or equivalent required; college coursework in logistics, business, or related field is a plus

Why Join Us?

• Competitive pay and benefits
• Supportive team culture with opportunities for growth
• Work in a dynamic and fast-moving industry
• Play a vital role in connecting freight, carriers, and customers

Job Type

• Full-time/W2

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision Insurance

Schedule

• Day schedule Monday - Friday and after hours calls as needed