Service Associate I Tue-Sat 6AM-2:30PM EST

UPS; New York (NY); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care FSA

Life Insurance & AD&D

Disability Income Protection Plan

401(k) retirement program

Vacation & Holidays

Paid Sick leave

Family & Medical Leave

Job summary

UPS is hiring in New York, NY for a permanent role in our Healthcare Precision Logistics unit. The position focuses on managing contracted services delivery, maintaining SLAs and KPIs, and strengthening customer relationships across a complex supply chain.

The role involves daily facility activities, collaboration with vendors, and potential support to field locations. Strong process discipline and safety awareness are required, with opportunities for career growth within UPS.

Responsibilities

• Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPI are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Manages daily facility activities including government compliance, inbound receipts, inventory, staffing, inspections, and safety.
• Performs a variety of financial activities including forecasting and creating annual business plans.
• Retains and strengthens customer relationships through face-to-face service when needed.
• Identifies opportunities to improve efficiency and capabilities of the operation.
• May provide support to field stocking locations and provider network.
• May operate powered industrial equipment.
• Delivers hands-on work related to UPS core operations.
• Follows established processes and procedures to execute work efficiently and safely.
• Performs manual work characterized by detailed methods and tasks and works under close supervision.

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

• Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
• Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
• Responsible for retaining and strengthening customer relationships which may include face to face customer service.
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
• May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
• May operate powered industrial equipment.
• Delivers hands‑on work, typically related to the core UPS business operations.
• Follows established processes and procedures to execute work efficiently and safely.
• Performs manual work characterized by methods and tasks that are described in detail.
• Works under close supervision.
• Requires little or no prior relevant training or work experience.

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $19.10 per hour to $21.00 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $19.10/hr to $31.05/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.