Carrier Performance & Compliance Lead

NFI; Camden (NJ); On-site; USD 78,000 - 117,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Other benefit plan options

Job summary

NFI is seeking a Carrier Performance & Compliance Manager to standardize and audit carrier compliance across multiple networks. This role reports to the Senior Manager, Carrier Procurement and focuses on onboarding SOPs, KPI management, and carrier governance to drive performance improvements.

The position emphasizes analytical skills, leadership in carrier sourcing, and strong collaboration with internal teams.

Qualifications

• Bachelor’s degree required in business administration, Logistics, Supply Chain Management, or related field.
• 5+ years’ experience preferred in a 4PL/LLP model.
• Proven performance analytics and KPI tracking experience.
• 2+ years in a leadership role managing carrier sourcing or procurement teams.

Responsibilities

• Onboard carriers by standardizing and outlining SOPs; define EDI/API/Visibility requirements.
• Measure and manage KPIs aligned to client SLAs and contracts; build scorecards and dashboards.
• Lead carrier relationship governance; escalate performance issues and conduct carrier business reviews.
• Develop CAPs with carriers; drive root cause analysis and implement improvements with cross-functional teams.
• Support performance-driven decisions in RFPs; recommend system enhancements for visibility.

Skills

Performance analytics

KPI tracking

Leadership

Training and development

Analytical skills

MS Office

Communication skills

Regulatory interpretation

Team collaboration

Attention to detail

Education

Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field

Tools

MS Office Suite

Job description

NFI is seeking a Carrier Performance & Compliance Manager to standardize and audit carrier compliance across multiple networks. This role reports to the Senior Manager, Carrier Procurement and focuses on onboarding SOPs, KPI management, and carrier governance to drive performance improvements.

The position emphasizes analytical skills, leadership in carrier sourcing, and strong collaboration with internal teams.