Carrier Payables Team Lead

100 CRC Insurance Group, LLC; Birmingham (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with company match

Paid time off and holidays

Parental leave

Job summary

CRC Group is seeking a results‑oriented Carrier Payables Team Lead in Birmingham to oversee the daily operations of our carrier payables, AP/AR, and claims payment activities. You will balance hands‑on problem solving with coaching, workload management, and performance monitoring to ensure accurate, timely payments and strong controls.

You will partner with Claims, Accounting, and leadership to mitigate financial risk, improve processes, and maintain compliance with company policies.

Qualifications

• Bachelor's degree in accounting, finance, business administration or equivalent.
• 5+ years of accounts payable or accounting experience, including claims or disbursement processing.
• Leadership experience or demonstrated informal leadership.

Responsibilities

• Lead, coach, and support a team of 3–5 carrier payables, claims processing, and AP/AR specialists.
• Oversee full payables cycle: invoice receipt, coding, matching, approval, and payment.
• Review and approve claims payments and recoveries, ensuring accuracy and adherence to procedures.
• Identify and escalate financial risks such as overpayments and missing documentation.
• Partner with Claims, Accounting, and leadership to drive efficiency and compliance.
• Prepare and present regular reports to management.

Skills

Leadership

Accounts payable

Financial analysis

Communication

Time management

Education

Bachelor's degree in Accounting/Finance/Business

Tools

ERP systems

Advanced Excel

Job description

The position is described below.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America)

If you have a disability and need assistance with the application, you can request a reasonable accommodation.

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

We’re looking for a results-oriented Carrier Payables Team Lead to lead the team supporting our Accounts Payable/Receivable and claims payment activities.

You’ll oversee daily operations, make sure carrier and claim payments are accurate and timely, and uphold compliance with company policies.

The role balances hands‑on work, such as resolving complex payment discrepancies and reviewing high‑risk items, with coaching, workload management, and process improvement.

You’ll partner closely with Claims, Accounting, and leadership to mitigate financial risk and drive operational efficiency.

KEY RESPONSIBILITIES

TEAM LEADERSHIP AND MENTORING

• Lead, coach, and support a team of [3–5] carrier payables, claims processing, and Accounts Payable/Receivable specialists
• Guide Claims Processors, AP/AR Specialists, and Senior Specialists in resolving complex accounting and payment issues
• Assign work, set daily priorities, and monitor individual and team productivity, quality, and performance against goals
• Train and onboard new hires, ensuring they understand claims and AP payment processes, systems, and controls
• Independently review, resolve, and coach team members on complex or high‑risk claims and payment activity
• Serve as the first point of escalation for complex or aged items
• Provide ongoing feedback and development, and contribute input to performance reviews and staffing needs

CARRIER PAYABLES OPERATIONS

• Oversee the full payables cycle: invoice receipt, coding, matching, approval, and payment
• Verify carrier invoices against billing in the system, checking commissions, fees, premium, surplus lines tax, and related items
• Apply reconciliation and research skills to review and resolve complex payment discrepancies
• Review and approve claims payments and recoveries, ensuring accuracy and adherence to AP and claims payment procedures
• Ensure compliance with carrier payment terms and company policies

RISK MANAGEMENT, CONTROLS AND REPORTING

• Review and resolve aged claims payment items, ensuring discrepancies and month‑end reconciliations are addressed on time
• Monitor aging and unapplied items for the team
• Identify and escalation potential financial risk, including overpayments, duplicate payments, and missing documentation
• Track key metrics such as invoice turnaround time, aging, error rates, and short‑pay or dispute volume
• Maintain internal controls and keep organized, detailed records in accounting and claims systems to support audit and compliance needs
• Participate in audits, claims reviews, and special projects as requested
• Prepare and present regular reports to management

CROSS‑FUNCTIONAL PARTNERSHIP

• Communicate professionally and effectively with Claims, Accounting, and other lines of business
• Partner with internal teams to keep workflows smooth and resolve billing and payment discrepancies quickly
• Respond to carrier inquiries and manage payment‑related escalations
• Partner with IT and Finance on system enhancements, reporting improvements, and automation

CONTINUOUS IMPROVEMENT

• Contribute ideas in department meetings to improve claims payment processes and controls
• Stay current on changes in accounting standards, claims processes, regulatory requirements, and company policies
• Provide strategic insights to improve department efficiency, accuracy, and performance
• Document procedures and drive continuous improvement in the payables workflow

QUALIFICATIONS

REQUIRED

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent relevant experience
• 5+ years of accounts payable or accounting experience, including claims or disbursement‑focused processing
• Leadership experience, whether in a lead, supervisory, or senior role or through demonstrated informal leadership
• Strong proficiency in accounting and claims payment systems, ERP platforms, and advanced Microsoft Excel
• Strong understanding of fundamental accounting principles and carrier payment terms
• Excellent analytical, reconciliation, and problem‑solving skills, with the ability to identify and resolve complex claims and payment issues
• Effective time management in a high‑volume environment
• Clear written and verbal communication, with a focus on reporting and compliance

PREFERRED

• Experience with automation or OCR invoice‑processing tools

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we’re committed to supporting every aspect of teammates’ well‑being – physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward‑thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast‑paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place.