Carrier Payables Team Lead

CRC Group; Birmingham (AL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Holiday and leave benefits

Job summary

CRC Group is seeking a Carrier Payables Team Lead to oversee day-to-day operations of the payables function across multiple locations. You will lead a small team, coach staff on complex payment issues, and ensure timely and accurate carrier payments in line with policy.

You will partner with Claims and Accounting to mitigate risk, review aging, and drive process improvements in a high-volume environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent.
• 5+ years of accounts payable or accounting experience, including claims or disbursement processing.
• Leadership experience in a lead, supervisory, or senior role.
• Strong proficiency in accounting, ERP platforms, and advanced Microsoft Excel.
• Strong understanding of carrier payment terms and controls; reporting and compliance.

Responsibilities

• Lead and mentor a team of carrier payables, claims processing, and AP/AR specialists.
• Oversee the full payables cycle: invoice receipt, coding, matching, approval, and payment.
• Verify carrier invoices against billing, including commissions, fees, premium, and taxes.
• Review complex payment discrepancies, ensure controls, and resolve issues.
• Collaborate with Claims, Accounting, and leadership; provide regular management reporting.

Skills

Leadership experience

Analytical skills

Reconciliation skills

Time management

Communication

Education

Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience

Tools

Excel

ERP systems

OCR/invoice-processing tools

Job description

Carrier Payables Team Lead# CRC Careers## Carrier Payables Team LeadApply: Birmingham, AL: Dallas TX - 12377 Merit Dr.: Charlotte NC - 600 S Tryon St.: Atlanta GA - 3550 PEACHTREE RD NE SUITE 800: Full time: Posted Today: R0000003396**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.****If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to** Accessibility **(accommodation requests only; other inquiries won't receive a response).****Regular or Temporary:**Regular**Language Fluency:** English (Required)**Work Shift:**1st Shift (United States of America)**Please review the following job description:**CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place. We’re looking for a results-oriented Carrier Payables Team Lead to lead the team supporting our Accounts Payable/Receivable and claims payment activities. You’ll oversee daily operations, make sure carrier and claim payments are accurate and timely, and uphold compliance with company policies. The role balances hands-on work, such as resolving complex payment discrepancies and reviewing high-risk items, with coaching, workload management, and process improvement. You’ll partner closely with Claims, Accounting, and leadership to mitigate financial risk and drive operational efficiency.**KEY RESPONSIBILITIES**The following summarizes the essential functions of this role. Other duties, both major and minor, may be performed, and specific activities may change from time to time. **TEAM LEADERSHIP AND MENTORING**·* Lead, coach, and support a team of [3–5] carrier payables, claims processing, and Accounts Payable/Receivable specialists* Guide Claims Processors, AP/AR Specialists, and Senior Specialists in resolving complex accounting and payment issues* Assign work, set daily priorities, and monitor individual and team productivity, quality, and performance against goals* Train and onboard new hires, ensuring they understand claims and AP payment processes, systems, and controls* Independently review, resolve, and coach team members on complex or high-risk claims and payment activity* Serve as the first point of escalation for complex or aged items* Provide ongoing feedback and development, and contribute input to performance reviews and staffing needs **CARRIER PAYABLES OPERATIONS*** Oversee the full payables cycle: invoice receipt, coding, matching, approval, and payment* Verify carrier invoices against billing in the system, checking commissions, fees, premium, surplus lines tax, and related items* Apply reconciliation and research skills to review and resolve complex payment discrepancies* Review and approve claims payments and recoveries, ensuring accuracy and adherence to AP and claims payment procedures* Ensure compliance with carrier payment terms and company policies**RISK MANAGEMENT, CONTROLS AND REPORTING*** Review and resolve aged claims payment items, ensuring discrepancies and month-end reconciliations are addressed on time* Monitor aging and unapplied items for the team* Identify and escalate potential financial risk, including overpayments, duplicate payments, and missing documentation* Track key metrics such as invoice turnaround time, aging, error rates, and short-pay or dispute volume* Maintain internal controls and keep organized, detailed records in accounting and claims systems to support audit and compliance needs* Participate in audits, claims reviews, and special projects as requested* Prepare and present regular reports to management**CROSS-FUNCTIONAL PARTNERSHIP*** Communicate professionally and effectively with Claims, Accounting, and other lines of business* Partner with internal teams to keep workflows smooth and resolve billing and payment discrepancies quickly* Respond to carrier inquiries and manage payment-related escalations* Partner with IT and Finance on system enhancements, reporting improvements, and automation **CONTINUOUS IMPROVEMENT*** Contribute ideas in department meetings to improve claims payment processes and controls* Stay current on changes in accounting standards, claims processes, regulatory requirements, and company policies* Provide strategic insights to improve department efficiency, accuracy, and performance* Document procedures and drive continuous improvement in the payables workflow **QUALIFICATIONS**The requirements below are representative of the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **REQUIRED*** Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent relevant experience* 5+ years of accounts payable or accounting experience, including claims or disbursement-focused processing* Leadership experience, whether in a lead, supervisory, or senior role or through demonstrated informal leadership* Strong proficiency in accounting and claims payment systems, ERP platforms, and advanced Microsoft Excel* Strong understanding of fundamental accounting principles and carrier payment terms* Excellent analytical, reconciliation, and problem-solving skills, with the ability to identify and resolve complex claims and payment issues* Effective time management in a high-volume environment* Clear written and verbal communication, with a focus on reporting and compliance **PREFERRED*** Experience with automation or OCR invoice-processing tools **General Description of Available Benefits for Eligible Employees of CRC Group:** At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.***CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.***