Carrier Operations Lead - 3PL Contract & Delivery

Diverse Logistics and Distribution LLC; Louisville (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus Program

Dental insurance

Employee Assistance Program

Employee Wellness Plan

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Diverse Logistics and Distribution LLC in Louisville, KY is seeking an Experienced 3PL Contract Operations Manager to lead carrier development and non-asset delivery operations for the assigned Client Contract. You will build a competitive carrier network, ensure on-time pickups and deliveries, manage KPIs, and develop long-term carrier relationships while upholding quality and company policies.

This full-time, in-person role offers a strong benefits package and a pay range of $50,000 to $80,000

Qualifications

• Field leadership and team building experience.
• Experience in operations / 3PL management or similar position.
• Strong written and verbal communication abilities.
• Strong management skills and leadership presence to command and motivate carrier group.
• Problem-solving skills and the ability to think and respond quickly to service issues.
• Proficient with Microsoft Office and general computer skills.

Responsibilities

• Recruit, train, develop, and manage the carrier team to ensure individual and company success.
• Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers.
• Continuously develop recruiting pipeline to foster performance management and any related turnover.
• Provide exceptional customer service to clients and clients' customers.
• Implement and maintain best practices with carriers
• Identify and anticipate hurdles and work with Director and support staff on a plan to overcome them
• Follow through on daily routes by tracking, making calls where appropriate, and submitting accurate billing
• Meet or exceed established performance minimums for assigned locations
• Understand and promote the company’s culture, mission, values, policies, and procedures

Skills

Field leadership

3PL management

Communication skills

Leadership

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Diverse Logistics and Distribution LLC in Louisville, KY is seeking an Experienced 3PL Contract Operations Manager to lead carrier development and non-asset delivery operations for the assigned Client Contract. You will build a competitive carrier network, ensure on-time pickups and deliveries, manage KPIs, and develop long-term carrier relationships while upholding quality and company policies.

This full-time, in-person role offers a strong benefits package and a pay range of $50,000 to $80,000