Carrier Access Manager

Dobson Fiber; Oklahoma City (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Dobson Fiber seeks a Manager of Carrier Sales to grow revenue from wholesale accounts, including CLECs, ILECs, wireless providers, ISPs, WISPs and cable companies. Lead account strategy and coordinate cross-functional resources to exceed objectives.

You will drive revenue, manage CRM/Salesforce reporting, and present product offerings to customers. Occasional travel required; on-site in Oklahoma City.

Qualifications

• Five+ years of experience in wholesale telecommunications sales (Ethernet, Internet, managed wavelengths).
• Bachelor's degree in sales, marketing, IT or related field.
• Excellent written and verbal communication and decision-making abilities.

Responsibilities

• Develop and implement processes to achieve account objectives: sales, revenue, expenses, and customer service/retention.
• Coordinate/direct technical resources to support customer requests for products and services such as Internet, Ethernet transport, and managed wavelengths.
• Participate in ongoing training on Fiber Optics’ products and services; develop and conduct product presentations.
• Maintain competitive knowledge to position Dobson against competitors.
• Collaborate with departments to ensure efficient handling of new sales and implementations.
• Report market/competitor activity to VP Wholesale; maintain sales paperwork and CRM reporting via Salesforce.

Skills

Account development

Prospecting

Sales targets

Analytical skills

Decision-making

Communication skills

Education

College degree in Sales/Marketing/IT

Tools

Salesforce

Job description

The Manager of Carrier Sales will ensure high levels of customer satisfaction are met with assigned accounts, positioning Dobson Fiber as the network provider of choice. The Manager of Carrier Sales will be responsible for growing revenue from assigned and new wholesale accounts. Customers include CLECs, ILECs, wireless providers, ISPs, WISPs, and cable companies. Revenue-generating activity may also include E-Rate initiatives and other strategic partnerships.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Ensure the development, implementation, and processes to achieve account objectives regarding sales, revenue, expenses, and customer service/retention.
• Coordinate/direct technical resources to support customer information requests related to products & services such as Internet, Ethernet transport, and managed wavelengths.
• Participate in ongoing training: Fiber Optics’ products and services.
• Develop and/or conduct presentations to effectively communicate products/ services.
• Maintain a high level of expertise regarding competitive products/services/promotions to develop methods to position Dobson against its competitors positively.
• Work with different departments to ensure efficient/courteous handling of new sales & implementations.
• Report on market/competitor activity to VP Wholesale
• complete all training programs as defined for the position.
• Maintain sales paperwork and reporting activities and results through Salesforce funnel management and CRM functionality.
• Ability to grasp Dobson services and value proposition in an aggressive period.
• Perform general office duties and other duties as assigned.

QUALIFICATIONS INCLUDE:

• Previous successful experience exceeding sales targets, account development, and prospecting.
• Strong overall knowledge of the technology industry and possess technical aptitude.
• Well-developed decision-making, analytical, and problem-solving skills; computer literate.
• Ability to prioritize a heavy workload and remain organized.
• Ability to conduct research and analyze information gathered.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• A college degree in sales, marketing, IT, or a related field.
• Minimum five years of experience in Wholesale telecommunications sales, with extensive knowledge of Ethernet, Internet, and managed wavelength services.
• Excellent written and verbal communication skills and decision-making abilities are also required.

ENVIRONMENTAL/WORKING CONDITIONS

• Some business travel required for this position
• Indoor office environment

PHYSICAL REQUIREMENTS

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of office machinery. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone.