Carpet and Upholstery Technician

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 25,000 - 35,000; Full time

Job summary

Coeur d'Alene Casino Resort Hotel in Worley, Idaho, is seeking a dedicated room care associate to professionally clean carpets, curtains, and upholstery throughout the casino and hotel. The role requires attention to detail, safe operation of cleaning equipment, and a focus on guest satisfaction.

The position involves daily tasks such as applying Leather Protectant/Scotch Guard, cleaning lobby and hallway areas, and assisting with vehicle detailing for giveaways.

Qualifications

• Requires a high school diploma or equivalent and a carpet cleaning certificate or plan to obtain one within three months.
• Must understand carpet cleaning equipment and safe operation practices.
• Excellent customer service and professional conduct are essential.

Responsibilities

• Professionally clean carpets, curtains, and furniture in casino and hotel areas.
• Apply Leather Protectant and Scotch Guard to upholstery daily where needed.
• Clean and detail cars for giveaways and maintain lounge furniture.

Skills

Verbal communication

Customer service

Professional conduct

Attitude & dependability

Equipment knowledge

Education

High school diploma or equivalent

Tools

Carpet cleaning equipment

Leather Protectant knowledge

Job description

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!SUMMARY:Professionally cleans all carpets/curtains/mattresses/light bars/ in rooms. Professionally clean and Scotch Guard all furniture/upholstery in Casino and Hotel.RESPONSIBILITIES:Professionally clean all carpets in hallways/stairwells/landings in all hotel wings.Clean all curtains in rooms and transport to Dry Cleaners as needed.Work closely with Hotel department for any emergency cleaning as needed.Professionally clean and apply Leather Protectant and Scotch Guard where needed on all furniture/upholstery in the Chinook on daily basis.Professionally clean/Scotch Guard/Leather Protectant on all furniture/upholstery in Sky Catcher on daily basis.Clean/detail/wax cars for give away.Clean gaming chairs and employee lounge furniture/chairs as needed.Repair carpet seams/burn holes/tears in all carpet throughout Casino and Hotel.Submit written notification to Facility Maintenance Manager of any fixture or equipment not working properly.Document all services, accidents or injuries, items needing repair, and tasks on daily maintenance form.Report all unresolved issues that occurred during shift to supervisor.Attend all department team meetings, workshops, and training sessions as delegated by manager.Immediately notify manager on duty of any complaints or concerns customers may have and bring manager to the customer to achieve positive resolution if needed.Perform other duties as assigned.QUALIFICATIONSEducation/Experience:High school diploma or equivalent is required.Carpet Cleaning Certificate is required or obtain one within three months of hireSkills/Knowledge:Must have strong verbal communication skills.Must be able to provide excellent customer service.Professional conduct including good attendance and ability to maintain professionalism at all times.Must have a positive attitude.Basic understanding of carpet cleaning equipment and its uses preferred.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk. The employee must occasionally lift and/or move up to 75 pounds. The employee should be able to focus on a single source of auditory information in the presence of other distracting sounds. The employee must be able to see objects in the presence of glare or bright lighting, under low light conditions, or to one’s side.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.