Carpenter - Field Technician

Pella Windows and Doors by Gunton Corporation; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Gunton Corporation is seeking an experienced Installation Lead to measure windows and doors, detailing sizes, wall thickness, and materials to ensure accurate installations. You will manage installation teams and follow the Retail Replacement Guidelines in the Pella Installation Manual, and complete the Installation Process Inspection Form on every site.

You will represent the Installation Department handling customer satisfaction and collection issues, enforce OSHA and safety guidelines, and

Qualifications

• A valid driver's license with four points or less during the last three years.
• Construction background with window and door replacement experience.
• Five years of hands-on construction experience or an equivalent of a technical degree (preferred).
• Previous construction management experience (preferred).
• Computer literate (preferred).

Responsibilities

• Accurately measure jobs with accurate sizing, wall thickness, and materials.
• Manage installation productivity, quality, and installation process guidelines by visiting jobs in progress and rating the Pella Installation teams by completing the Installation Process Inspection Form.
• Participate as a Shadow Trainer for new Gunton employees.
• Oversee product application, installation, and measuring training of new Retail Replacement Sales Representatives.
• Enforce all OSHA and company safety guidelines.
• Assist Installation Manager in Accounts Receivable Management.
• Resolve installation-related customer complaints regardless of the origin. Utilize professional customer service skills to defuse emotional situations.
• Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
• Perform additional responsibilities assigned by your manager.

Skills

Computer literate

Education

Equivalent of a technical degree

Job description

Description

JOB SUMMARY

Measure sold jobs with an accurate breakdown of sizes, wall thickness, and material needed to complete the job correctly. Manage all assigned installation teams to meet or exceed the Retail Replacement Guidelines outlined in the Pella Installation Manual. Complete an Installation Process Inspection Form on every active job visited. Represent the Installation Department with customer satisfaction issues and or collection issues.

GENERAL RESPONSIBILITIES

• Accurately measure jobs with accurate sizing, wall thickness, and materials.
• Manage installation productivity, quality, and installation process guidelines by visiting jobs in progress and rating the Pella Installation teams by completing the Installation Process Inspection Form
• Participate as a Shadow Trainer for new Gunton employees
• Oversee product application, installation, and measuring training of new Retail Replacement Sales Representatives
• Enforce all OSHA and company safety guidelines
• Assist Installation Manager in Accounts Receivable Management
• Resolve installation-related customer complaints regardless of the origin. Utilize professional customer service skills to defuse emotional situations
• Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
• Perform additional responsibilities assigned by your manager

REPORTING RELATIONSHIPS

Reports to Installation Manager

MINIMUM QUALIFICATIONS

• A valid driver's license with four points or less during the last three years
• Construction background with window and door replacement experience

PREFERRED QUALIFICATIONS

• Five years of hands-on construction experience or an equivalent of a technical degree
• Previous construction management experience
• Computer literate

Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.