Carousel Operator

Triad Service Solutions; Frisco, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Triad Service Solutions is seeking a Carousel Operator to run the carousel safely and efficiently while ensuring a positive guest experience. You will assist guests with boarding, process admissions and payments, and maintain cleanliness and security in the riding area and surrounding spaces.

The role emphasizes following safety procedures, monitoring guest behavior, handling cash transactions, and providing courteous service to guests of all ages in a bustling mall environment.

Qualifications

• Customer service or retail/hospitality experience preferred.
• Basic computer and point-of-sale skills required.
• Basic math skills and ability to handle cash accurately.
• Dependable and punctual with good attendance.
• Strong attention to safety and detail.
• Ability to follow operating procedures and safety requirements.
• Comfortable interacting with children, families and guests of all ages.
• Strong customer service and communication skills.
• Ability to multitask and stay focused during repetitive tasks.
• Ability to work independently and as part of a team.

Responsibilities

• Operate the carousel following safety procedures and manufacturer guidelines.
• Conduct opening, operational, and closing inspections.
• Maintain safe ride perimeter and secure access gates during operation.
• Verify guest height, age, and safety requirements before boarding.
• Assist guests with boarding and exiting the carousel.
• Ensure guests follow ride rules and use safety restraints.
• Monitor guests and address unsafe conditions promptly.
• Report safety issues to management.
• Assist guests with disabilities per accessibility procedures.
• Greet guests, answer questions, and provide directions.
• Maintain cleanliness of carousel, queue, and ticketing area.
• Process cash, credit card, and electronic transactions accurately.
• Maintain cash and transaction records and perform cash counts.
• Secure cash deposits per security procedures.
• Report shortages or discrepancies to management.
• Assist with events, promotions, and other operations as needed.

Skills

Customer service

Cash handling

POS basics

Safety awareness

Multitasking

Communication

Teamwork

Attention to detail

Repetitive task handling

Tools

POS system

Cash register

Job description

The Carousel Operator is responsible for the safe and efficient operation of the carousel while providing a positive experience for guests. This position follows all ride safety procedures, assists guests with boarding and exiting, processes admissions and payments, maintains the cleanliness and appearance of the attraction, and performs cash-handling responsibilities in accordance with company procedures.

Essential Job Duties & Responsibilities

• Operate the carousel in accordance with manufacturer guidelines, company procedures, and established safety requirements
• Conduct required opening, operational, and closing inspections
• Maintain a safe ride perimeter and ensure access gates are secured during operation
• Verify guests meet applicable height, age, and safety requirements before boarding
• Assist guests with safely boarding and exiting the carousel
• Ensure guests follow ride rules and properly use required safety restraints
• Continuously monitor the attraction and guests while the carousel is operating
• Stop operation when necessary to address unsafe conditions or guest behavior
• Immediately report unusual sounds, smells, mechanical concerns, damage, or other safety issues to management
• Assist guests with disabilities and follow established accessibility and safety procedures
• Greet guests, answer questions, provide directions, and address concerns professionally
• Maintain cleanliness and organization of the carousel, queue, ticketing area, and surrounding space
• Process cash, credit card, and electronic transactions accurately
• Maintain accountability for cash, tickets, receipts, and transaction records during the shift
• Complete required cash counts, reconciliations, and documentation
• Secure and deposit cash proceeds in the designated mall lockbox, safe, or approved deposit location according to established security procedures
• Immediately report shortages, overages, transaction discrepancies, or security concerns to management
• Assist with special events, promotions, and other operational activities as needed
• Perform other duties as assigned

Knowledge, Skills & Experience

• Customer service, retail, amusement, hospitality, or cash-handling experience preferred
• Basic computer and point-of-sale skills
• Basic math skills and ability to accurately handle cash and transactions
• Dependable and punctual with consistent attendance
• Strong attention to safety and detail
• Ability to follow operating procedures and safety requirements consistently
• Comfortable interacting with children, families, and guests of all ages
• Strong customer service and communication skills
• Ability to remain attentive and focused while performing repetitive operating procedures
• Ability to multitask and remain calm in a busy guest environment
• Ability to work independently and as part of a team

Physical Demands & Work Environment

Employees may be required to:

• Stand and walk for extended periods throughout the shift
• Frequently enter, exit, and move around the carousel and boarding area
• Bend, stoop, squat, reach, and perform repetitive movements while assisting guests and inspecting the attraction
• Assist guests with boarding and exiting as appropriate
• Lift, carry, move, and position up to 50 pounds
• Navigate stairs and varying walking surfaces
• Remain alert and visually monitor the carousel and surrounding guest areas throughout operation
• Work in an environment with children, crowds, noise, moving equipment, and periods of high guest activity

Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.