CARNIVAL - MAITRE'D

Ismira; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free food & accommodation on board

First joining ticket provided

Medical insurance during contract

Job summary

ISMIRA Agency is seeking a Maître D to join Carnival Cruise Line on a ship. You will supervise dining operations, coordinate events, and lead service staff to ensure superb guest experiences for a high-volume dining program.

Required: hospitality degree and 3+ years in restaurant management on ships or luxury venues; excellent English and leadership. Benefits include on-board meals and accommodation, medical insurance, and a first joining ticket.

Qualifications

• Mandatory ship experience in restaurant management.
• Minimum 3 years supervisory or management experience in a high-volume hotel/restaurant/cruise line.
• Extensive wine and fine dining service knowledge.
• Ability to work under pressure with minimal supervision.
• Good level of English; age 21+; strong guest communication.

Responsibilities

• Supervise ship restaurant activities in main dining rooms and Lido, ensuring standards and guest satisfaction.
• Adjust server schedules with supervision to optimize man-hours.
• Administer dining room reservations and accommodate special requests.
• Deliver speeches during dinners and events to promote venues.
• Oversee performance of restaurant staff and management.
• Plan training for dining staff to maintain high performance.

Skills

Strong communication

Team leadership

Customer service

Wine & fine dining knowledge

Education

Degree/Diploma in Hotel Management / Hospitality

Job description

ISMIRA Agency actively recruiting for position MAITRE'D for Carnival Cruise Line!

The Maître D plays a critical role in the ship's dining operations, working closely with the Sr. Maître D and Restaurant Operations Manager. The Maître D actively enhances the service staff's efficiency through scheduling, communication, and training strategies, exceeding guest expectations and increasing revenue. They foster engagement, equity, diversity, and inclusion, promoting open communication and learning among team members.

Conditions:

• free food and accommodation on board
• First joining ticket is provided by company
• medical insurance provided during the work contract
• contract 6-8 months, followed by 2 months vacation
• Activities for crew
  
• Opportunity to save money and travel while working
• Meet new friends from all over the world
  
• No safety certificates needed
• Great chance to show yourself and build a career

Duties and responsibilities:

• Supervise all restaurant activities onboard the ship, particularly in inclusive main dining rooms and Lido, while ensuring compliance with company standards and overseeing seamless coordination of inclusive dining venues to provide exceptional guest experiences during various dining events.
• Support the Sr. Maître D and Restaurant Operations Manager in monitoring, updating, and adjusting server schedules according to operational needs, ensuring optimal man-hour distribution.
• Administer dining room reservations, ensuring proper and timely execution, and accommodate special dining requests when possible.
• Deliver professional speeches during dinner in the main dining room and during other dining events, providing informative content and promoting alternative dining venues. The Maître D may also be required to participate in various events to promote dining services onboard the ship.
• Oversee the performance of restaurant employees, management, and service staff.
• Actively engage in facilitating and planning training for all restaurant employees, including management and service staff, to ensure a well-trained and high-performing team.
• Be fully versed in all restaurant reservation systems, XDining, POS-CSS, SailorMate, CrunchTime, InfoShip, SeaMS, MenuMate and any other systems essential for the efficient management of dining operations onboard the ship.
• Maintain adherence to mandatory knowledge, procedures, and policies while ensuring consistency in service, revenue generation, and a healthy working environment.
• Ensure compliance with all health, environmental, safety, and security procedures in all dining venues onboard the ship, upholding the highest standards of quality and safety.

Requirements:

• Degree/Diploma in Hotel Management / Hospitality or other similar vocational education.
• Mandatory previous ship experience of working on restaurant management position!
• Extensive wine and fine dining service standard knowledge required with minimum 3 years’ experience in a high volume Hotel / Restaurant / Cruise Line (4+ star) serving contemporary international cuisine in a similar setting.
• Minimum 3 years Supervisory or Management experience in a Restaurant.
• Previous experience with managing employees.
• Ability to work under pressure with minimal supervisor
• Good level of English language
• Age: min. 21 years old
• Strong communication skills and comfortable speaking to English speaking guests
• Hospitable, positive attitude, motivated

NOTE: Nationalities that we can process:

Last updated: July 4, 2024