Caribbean Resort Pool & Beach Experience Director

Pyramid Global Hospitality; Puerto Rico; Presencial; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

Pyramid Global Hospitality seeks a Director of Pool and Beach Experience for Hyatt Regency Grand Reserve Puerto Rico to lead all outdoor operations at a 578‑room Caribbean resort, including pool bars, cabanas, activities, and guest services.

You will drive guest satisfaction and revenue, oversee budgeting, staffing, and safety, collaborate with F&B, marketing, events, spa and guest services, and inspire a high‑performing team while upholding brand standards and regulatory compliance.

Qualificações

• 8+ years of leadership experience in luxury resort or hospitality operations.
• Bachelor’s degree preferred.
• Bilingual abilities.
• Experience managing pool/beach operations in high-volume settings.

Responsabilidades

• Direct pool, beach, cabana and outdoor operations to deliver an exceptional resort experience.
• Drive revenue through cabana/daybed rentals, F&B, activities, and events.
• Lead programming including family activities, wellness, cultural events, and seasonal activations.
• Oversee budgets, staffing, forecasting and cost controls.

Conhecimentos

Leadership

Bilingual

Guest service

Budgeting

Team management

Formação académica

Bachelor’s degree in hospitality/business

Descrição da oferta de emprego

Pyramid Global Hospitality seeks a Director of Pool and Beach Experience for Hyatt Regency Grand Reserve Puerto Rico to lead all outdoor operations at a 578‑room Caribbean resort, including pool bars, cabanas, activities, and guest services.

You will drive guest satisfaction and revenue, oversee budgeting, staffing, and safety, collaborate with F&B, marketing, events, spa and guest services, and inspire a high‑performing team while upholding brand standards and regulatory compliance.