Cargo Specialist

RiseMe; Charleston (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

RiseMe in Charleston, SC is seeking a dispatcher to communicate customer delivery needs, schedule appointments, and quote rates to customers while coordinating with dispatchers.

The role requires coordinating delivery orders, entering orders into the dispatch system, and ensuring proper rail billing and customs documentation when needed. Strong communication and organizational skills are essential.

Qualifications

• Exceptional communication and organizational skills.
• Data entry skills
• Must be innovative
• Email and general office duties

Responsibilities

• Receive and schedule all delivery orders and communicate with dispatch.
• Enter orders into computer for dispatch.
• Ensure rail billing and in-bond documentation with US customs as needed.
• Prepare customer reports and tracking as required.
• Notify supervisor of service failures and propose improvements.
• Create/update location profiles in the system.
• Assist with dispatch during high volume or vacations.
• Perform other tasks as assigned by management.

Skills

Communication

Organization

Data entry

Innovation

Email handling

Office duties

Job description

Position Overview:

Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Important Job Functions

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.
• Other tasks as requested

Other Job Functions

• Assist with Dispatch whenever necessary
• Coachable and willing to learn all divisions
• Limiting per diem to a minimum
• Work towards improving vendor relations

Requirements

• Industry knowledge – port and rail operations, US Customs, trucking industry

Other Skills/Abilities

• Exceptional communication and organizational skills
• Data entry skills
• Must be innovative
• Email and general office duties