Cargo Operations Supervisor

Avflight Corporation; City of Rochester (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Avflight Corporation is seeking a qualified Cargo Operations Supervisor to lead a team responsible for air cargo handling, documentation, and compliance at our on-site facilities. You will oversee loading/unloading, inventory control, and safety processes to ensure on-time performance and high service quality.

The role requires proven supervisory experience in air freight, strong regulatory knowledge, and effective communication with customers and internal teams.

Qualifications

• Proven experience in air cargo operations, with at least 2 years in a supervisory role.
• Strong knowledge of air cargo regulations, safety procedures, and customs processes.
• Excellent leadership and team management skills.

Responsibilities

• Supervise and manage a team of air cargo staff, ensuring proper training and adherence to safety protocols.
• Oversee loading, unloading, and storage of cargo to ensure efficiency and minimize damage.
• Monitor inventory levels and coordinate tracking and documentation of all cargo shipments.

Skills

Air cargo operations

Team supervision

Leadership

Regulatory compliance

Safety protocols

Cargo management software

Microsoft Office

Problem solving

Communication

Education

High School diploma

Bachelor's degree preferred

Tools

Cargo management software

Microsoft Excel

Job description

Key Responsibilities:•Supervise and manage a team of air cargo staff, ensuring proper training, performance monitoring, and adherence to safety protocols.•Oversee the loading, unloading, and storage of cargo to ensure efficient operations and minimize damage.•Monitor inventory levels and coordinate the tracking and documentation of all cargo shipments.•Ensure compliance with all internal and airline specific procedures.•Assist in developing training materials for all aspects of the cargo operation, including warehouse handling, documentation handling, dangerous goods, specials, screening and•Ensure timely availability and receipt of cargo.•Address and resolve any operational issues or delays in a timely and professional manner.•Maintain accurate records of cargo shipments, operational reports, and any incidents.•Implement and monitor quality control measures to maintain a high standard of service.•Ensure the department meets performance targets and KPIs, including on-time performance and customer satisfaction.•Provide leadership and guidance to ensure smooth coordination between the handling and documentation teams•Oversee and sure timely and proper maintenance of building and office infrastructure as well as GSE (e.g. Forklifts, Tugs, Main deck Loaders etc...)Qualifications:•Proven experience in air cargo operations or logistics, with at least 2 years in a supervisory role.•Strong understanding of air cargo industry regulations, safety protocols, and customs procedures.• Excellent leadership and team management skills.• Strong communication and interpersonal skills, with the ability to work effectively withcustomers, vendors, and team members.• Ability to analyze and solve operational problems in a fast-paced environment.• Proficiency in cargo management software and Microsoft Office Suite.• Detail-oriented with a commitment to maintaining high operational standards.• Ability to work flexible hours, including weekends and holidays if required.• Must have valid driver’s license• Must pass security threat assessment• Must have authorization to work in the United States of America• Must pass airline required trainingsPreferred Qualifications:• High School diploma or GED equivalent; bachelor's degree preferred• Certification in air cargo handling (e.g., IATA Dangerous Goods Regulations, Cargo Handling,Forklift License, or similar).• Knowledge of customs procedures (e.g. ACE, ICS2).Working Conditions:• Work environment may include exposure to noisy and physically demanding conditionsincluding potential extreme weather conditions.• Position is on-site at DTW Metro Airport (80%) and at Avflight Corporate offices in Ann Arbor(20%). Occasional travel up to 50% of the time may be required.EEO/ADAApply at avflight.com