Cargo Office Team Lead – Logistics & Compliance

allianceground; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Alliance Ground International is seeking an Office Supervisor to lead the cargo office team and coordinate shipping details, ensuring compliance with TSA, FAA, and carrier rules. The role involves resolving documentation discrepancies and providing top-tier customer service.

You will supervise office agents and leads, train new staff, and ensure accurate paperwork and data entry in the company system. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Supervisory or leadership experience preferred.
• Excellent English verbal and written communication.
• Intermediate computer skills with MS Office.

Responsibilities

• Develop work assignments for office agents and leads.
• Make recommendations to management on hiring, promotion, and disciplinary decisions.
• Provide training and oversight to new employees.
• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer when required.
• Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.

Skills

Leadership

Communication

Time management

Problem solving

Detail oriented

Tools

Microsoft Office

Job description

Alliance Ground International is seeking an Office Supervisor to lead the cargo office team and coordinate shipping details, ensuring compliance with TSA, FAA, and carrier rules. The role involves resolving documentation discrepancies and providing top-tier customer service.

You will supervise office agents and leads, train new staff, and ensure accurate paperwork and data entry in the company system. Flexibility to work nights, weekends, and holidays is required.