Assistant Office Manager

CCSF USA, LLC; Hempfield Township (Westmoreland County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Paid holidays

Career growth opportunities

Job summary

CCSF USA, LLC is seeking an Assistant Office Manager to support daily administrative operations while ensuring TSA compliance and company procedures. You will coordinate with customers and warehouse staff, prepare quotations, and help manage documentation in a fast-paced logistics environment.

The role emphasizes organizational skills, proactive problem-solving, and the ability to handle multiple priorities with initiatives and independence. Competitive salary and benefits offered.

Qualifications

• Minimum 2 years of administrative experience in logistics, freight forwarding, or air cargo.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks and maintain attention to detail.
• Problem-solving mindset; ability to learn new software quickly.
• Ability to work independently and take initiative.

Responsibilities

• Assist with daily office administration.
• Communicate with customers regarding shipments and requests.
• Prepare customer quotations and service proposals.
• Support TSA compliance and recordkeeping.
• Maintain compliance files and documentation.
• Coordinate with warehouse staff and management.
• Resolve operational issues and customer requests.
• Follow up with customers about quotes and shipments.
• Manage emails, calls, and correspondence.
• Assist management with special projects.
• Support quality assurance and compliance initiatives.
• Ensure procedures are followed across departments.

Skills

Organizational skills

Time management

Attention to detail

Problem-solving

Independent work

Learning new software

Job description

CCSF USA is a TSA Certified Cargo Screening Facility providing cargo screening, warehousing, and airport delivery services for the international air cargo industry.

We are looking for a highly organized and proactive Assistant Office Manager who enjoys solving problems, communicating with customers, and keeping operations running efficiently.

Position Summary

The Assistant Office Manager will support daily administrative operations while ensuring compliance with TSA requirements and company procedures. This position requires someone who is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced logistics environment.

Responsibilities

• Assist with daily office administration
• Communicate with customers regarding shipments and operational requests
• Prepare customer quotations and service proposals
• Support TSA compliance and recordkeeping
• Maintain compliance files and operational documentation
• Assist with onboarding new customers
• Coordinate with warehouse staff and management
• Resolve operational issues and customer requests
• Research and implement solutions for non-standard customer requirements
• Follow up with customers regarding quotes and ongoing shipments
• Manage emails, phone calls, and correspondence
• Maintain internal reports and tracking systems
• Assist management with special projects
• Support quality assurance and compliance initiatives
• Ensure company procedures are followed across departments

Required Qualifications

• Minimum 2 years of administrative experience in logistics, freight forwarding, or air cargo
• Excellent organizational and time management abilities
• Ability to prioritize multiple tasks
• Strong attention to detail
• Problem-solving mindsetAbility to learn new software quickly
• Ability to work independently and take initiative

Preferred Qualifications

• Knowledge of air freight export operations
• Understanding of TSA Certified Cargo Screening Facility (CCSF) requirements
• Experience working with airlines or freight forwarders
• Knowledge of IATA documentation
• Experience handling compliance documentation

What We Offer

• Competitive salary based on experience
• Paid vacation
• Paid holidays
• Stable employment with a growing company
• Opportunity to build a long-term career in the international air cargo industry