Cargo Acceptance Agent

Alliance Ground International; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision for full-time

Uniforms

On-the-job training

401(k)

Employee assistance program

Life insurance

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking a Cargo Acceptance Agent to oversee receipt, inspection, and documentation of cargo shipments at the airport, ensuring compliance with aviation regulations and airline requirements.

AGI emphasizes safety, accuracy, and strong customer service as core values while supporting 100+ airlines across the U.S. and Canada. The role demands attention to detail and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent; cargo handling or aviation certification preferred.
• 1-3 years of cargo operations or ground handling experience in aviation.
• Familiarity with cargo handling procedures, security regulations, and airline documentation requirements.

Responsibilities

• Accept and verify cargo shipments, ensuring documentation and regulatory compliance.
• Inspect cargo for packaging, labeling and security per IATA/TSA rules.
• Process cargo manifests, airway bills and related documents.
• Coordinate with cargo carriers, customs and ground handling teams for timely handling.
• Monitor cargo for weight/size compliance and report discrepancies or damages.
• Provide excellent customer service to clients and stakeholders.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Job Description:

Do you enjoy working in a fast-paced, safety-obsessed aviation environment?

Position Overview:

The Cargo Acceptance Agent is responsible for the receipt, inspection, and documentation of cargo shipments to ensure compliance with aviation regulations and airline requirements. This role plays a key part in ensuring the safe and efficient handling of cargo at the airport, maintaining high standards of customer service and regulatory compliance.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation for aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities:

• Accept and verify cargo shipments, ensuring they meet required documentation and regulatory standards.
• Inspect cargo for proper packaging, labeling, and security compliance in accordance with IATA and TSA regulations.
• Process cargo manifests, airway bills, and other related documents.
• Coordinate with cargo carriers, customs, and ground handling teams to ensure timely and accurate cargo handling.
• Monitor cargo for weight and size compliance and report discrepancies or damages.
• Provide excellent customer service to clients and stakeholders, addressing queries and concerns.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Qualifications and Skills

• Education: High school diploma or equivalent; additional certification in cargo handling or aviation preferred.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Experience: 1-3 years of experience in cargo operations or ground handling in the aviation industry.
• Skills: Strong attention to detail, organizational, and communication skills.
• Knowledge: Familiarity with cargo handling procedures, security regulations, and airline documentation requirements.

• paid vacation and medical / dental / vision for full-time qualified employees
• medical coverage for part time employees
• free uniforms
• free on-the-job training
• company-matched 401(k) program
• company-paid employee assistance program
• voluntary life insurance
• travel discounts on car rentals, hotels, and cruises

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.