Cargo Claims Specialist — Investigations & Resolution

Rita Staffing; Lakeland (FL); On-site; USD 26,000 - 28,000; Full time

Job summary

Rita Staffing in Lakeland, FL is seeking a Claims Associate to review, process, and manage insurance cargo claims with accuracy and timely resolution. The role offers $19.00-$20.00 per hour and hours Monday to Friday, 8am-5pm, temporary to possible hire.

You will investigate claims by reviewing shipment records and documentation, communicate with brokers, insurance adjusters, carriers, and customers, and maintain thorough notes in the claims system.

Qualifications

• Experience handling insurance cargo claims is preferred.
• Strong attention to detail and accuracy in documentation.
• Ability to communicate with brokers, adjusters, carriers, and customers.

Responsibilities

• Review, process, and manage insurance cargo claims, ensuring accuracy, completeness, and timely resolution.
• Investigate claims by reviewing shipment records, claim documentation, and supporting information.
• Communicate with brokers, insurance adjusters, motor carriers, customers, and other parties to gather information and resolve claims.
• Monitor assigned claims, follow up on outstanding documentation, and maintain accurate claim files.
• Scan, upload, and organize required documentation while maintaining detailed notes and communication records in the claims management system.
• Escalate complex or disputed claims to management or legal counsel as needed.
• Ensure all claim activity and correspondence are documented and files remain current.

Skills

Claims processing

Documentation management

Stakeholder communication

Investigative skills

Attention to detail

Customer service

Tools

Claims management software

Job description

Rita Staffing in Lakeland, FL is seeking a Claims Associate to review, process, and manage insurance cargo claims with accuracy and timely resolution. The role offers $19.00-$20.00 per hour and hours Monday to Friday, 8am-5pm, temporary to possible hire.

You will investigate claims by reviewing shipment records and documentation, communicate with brokers, insurance adjusters, carriers, and customers, and maintain thorough notes in the claims system.