CareIQ Scheduling Coordinator I

CorVel Brand; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

CorVel Scheduling Coordinator role is a remote position providing administrative customer service to claimants, providers, and claims management by scheduling ancillary healthcare appointments. The role emphasizes accuracy and urgency to align schedules with claimant and customer needs.

The incumbent will monitor files in proprietary systems, deliver telephonic and written support, document actions, and ensure complete documentation. Strong communication and MS Office skills are essential.

Qualifications

• High School diploma or equivalent required.
• Remote customer-service experience preferred.
• Familiarity with scheduling systems is a plus.

Responsibilities

• Proactively monitors and manages files using proprietary web-based applications.
• Identifies potential problems and trends and proposes solutions to avoid delays in care.
• Provides telephonic and written customer support services.
• Documents actions and correspondence between parties.
• Ensures files are complete with all required documentation.
• Uses CorVel Intranet and SharePoint to stay current with policies.
• Maintains regular attendance and complies with safety guidelines.
• Takes on additional duties as required.

Skills

Multitasking

Verbal & Written

Deadline Focus

MS Office (Outlook/Excel)

Interpersonal Skills

Team/Independent Work

Education

High School diploma

Job description

The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. Utilizing proprietary systems and knowledge from training, a CareIQ Scheduling Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers.This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs.

This is a remote position.

ESSENTIAL FUNCTIONSAND RESPONSIBILITIES:

• Proactively monitors and manages files using proprietary web based applications.
• Identifies potential problems and trends, proposes solutions and ensures no delay in care.
• Provides telephonic and written customer support services.
• Documents actions and correspondence between parties.
• Ensures files are complete with all appropriate documentation.
• Utilizes CorVel Intranet and SharePoint to remain current of all policies and procedures.
• Requires regular and consistent attendance.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

KNOWLEDGE & SKILLS:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel.
• Strong interpersonal, time management and organizational skills.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE:

• High School diploma or equivalent required.

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.