Caregiver Tablet Onboarding & Support Specialist

Ceresti Health, Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Ceresti Health, Inc. is seeking a Mobile Device Support Specialist to be the primary contact for caregivers using Ceresti-provided tablets and the smartphone app. You will onboard caregivers, guide tablet starts and app usage, and provide hands-on technical support to ensure caregivers can access Ceresti services without frustration.

The role blends empathy, clear communication, and practical troubleshooting to deliver a positive caregiver experience and smooth device operation across devices.

Qualifications

• Experience in customer support, onboarding, help desk, or technical support roles.
• Ability to explain technical concepts in simple caregiver-friendly language.
• Empathy and patience when supporting caregivers and older adults.
• Experience supporting tablets, mobile devices, or similar technology preferred.

Responsibilities

• Lead caregiver onboarding sessions for tablet starts via phone or video.
• Schedule tablet and app trainings to troubleshoot issues.
• Guide caregivers through powering on devices, connecting to Wi-Fi, and initial setup.
• Demonstrate core tablet functionality and installed apps to caregivers.
• Document starts and support interactions in internal systems; maintain device status notes.
• Identify recurring issues and communicate trends to operations/tech teams for improvement.

Skills

Customer support experience

Clear communication

Empathy & patience

Hands-on technical tasks

Mobile device support

Job description

Ceresti Health, Inc. is seeking a Mobile Device Support Specialist to be the primary contact for caregivers using Ceresti-provided tablets and the smartphone app. You will onboard caregivers, guide tablet starts and app usage, and provide hands-on technical support to ensure caregivers can access Ceresti services without frustration.

The role blends empathy, clear communication, and practical troubleshooting to deliver a positive caregiver experience and smooth device operation across devices.