Caregiver Support & Onboarding Specialist

Senior Helpers Parent Account; Urbandale (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Senior Helpers Central Iowa is seeking a Caregiver Coordinator in Urbandale, IA to support caregivers and clients, build strong relationships, and ensure accountability within the team. You will help with onboarding, training, documentation reviews, and case follow-ups to maintain high-quality care.

The role emphasizes collaboration with scheduling, operations, and leadership, and involves recruiting, staffing planning, and promoting a culture of accountability and compassion for seniors and

Qualifications

• Has experience in home care, healthcare, senior care, caregiving or a related field.
• Is highly organized and able to manage multiple priorities.
• Is comfortable having difficult conversations and holding caregivers accountable.
• Has strong communication and people skills.
• Is dependable and follows through.
• Can work independently while also being a strong team player.
• Is comfortable using technology and electronic documentation systems.
• Has a compassionate, professional approach when working with seniors and their families.
• Understands that great home care depends on both great caregivers and great support from the office team.

Responsibilities

• Regularly check in with caregivers and clients to ensure needs are being met.
• Build strong relationships with caregivers, clients, and families.
• Address concerns, questions, and performance issues promptly.
• Follow up on caregiver concerns and make sure issues are resolved.
• Help create a positive culture of accountability, communication, and teamwork.
• Conduct bi-monthly site checks with each caregiver to ensure expectations and standards are being met.
• Review daily caregiver logs and documentation for accuracy, completeness, and quality.
• Follow up on missing, incomplete, or concerning documentation.
• Track and address caregiver performance concerns and occurrences.
• Manage caregiver late arrivals, call-outs, and attendance concerns in partnership with the Scheduling Coordinator.
• Assist with caregiver onboarding and training.
• Support ongoing caregiver education and training requirements.
• Help identify areas where additional training or coaching may be needed.
• Work with caregivers to ensure they understand client care plans and expectations.
• Work closely with the Recruiter and Director of Operations to help recruit, interview, and hire caregivers.
• Assist with maintaining adequate caregiver staffing levels.
• Help identify staffing needs and hiring priorities.
• Work closely with the Scheduling Coordinator and office leadership.
• Communicate staffing, attendance, performance, and caregiver concerns to the appropriate team members.
• Help maintain smooth communication between caregivers, clients, families, and the office.
• Assist with other office and operational needs as they arise.

Skills

Home care experience

Organized

Communication skills

People skills

Dependable

Team player

Tech proficiency

Job description

Senior Helpers Central Iowa is seeking a Caregiver Coordinator in Urbandale, IA to support caregivers and clients, build strong relationships, and ensure accountability within the team. You will help with onboarding, training, documentation reviews, and case follow-ups to maintain high-quality care.

The role emphasizes collaboration with scheduling, operations, and leadership, and involves recruiting, staffing planning, and promoting a culture of accountability and compassion for seniors and