Caregiver Coordinator

Senior Helpers Parent Account; Urbandale (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Senior Helpers Central Iowa is seeking a Caregiver Coordinator in Urbandale, IA to support caregivers and clients, build strong relationships, and ensure accountability within the team. You will help with onboarding, training, documentation reviews, and case follow-ups to maintain high-quality care.

The role emphasizes collaboration with scheduling, operations, and leadership, and involves recruiting, staffing planning, and promoting a culture of accountability and compassion for seniors and

Qualifications

• Has experience in home care, healthcare, senior care, caregiving or a related field.
• Is highly organized and able to manage multiple priorities.
• Is comfortable having difficult conversations and holding caregivers accountable.
• Has strong communication and people skills.
• Is dependable and follows through.
• Can work independently while also being a strong team player.
• Is comfortable using technology and electronic documentation systems.
• Has a compassionate, professional approach when working with seniors and their families.
• Understands that great home care depends on both great caregivers and great support from the office team.

Responsibilities

• Regularly check in with caregivers and clients to ensure needs are being met.
• Build strong relationships with caregivers, clients, and families.
• Address concerns, questions, and performance issues promptly.
• Follow up on caregiver concerns and make sure issues are resolved.
• Help create a positive culture of accountability, communication, and teamwork.
• Conduct bi-monthly site checks with each caregiver to ensure expectations and standards are being met.
• Review daily caregiver logs and documentation for accuracy, completeness, and quality.
• Follow up on missing, incomplete, or concerning documentation.
• Track and address caregiver performance concerns and occurrences.
• Manage caregiver late arrivals, call-outs, and attendance concerns in partnership with the Scheduling Coordinator.
• Assist with caregiver onboarding and training.
• Support ongoing caregiver education and training requirements.
• Help identify areas where additional training or coaching may be needed.
• Work with caregivers to ensure they understand client care plans and expectations.
• Work closely with the Recruiter and Director of Operations to help recruit, interview, and hire caregivers.
• Assist with maintaining adequate caregiver staffing levels.
• Help identify staffing needs and hiring priorities.
• Work closely with the Scheduling Coordinator and office leadership.
• Communicate staffing, attendance, performance, and caregiver concerns to the appropriate team members.
• Help maintain smooth communication between caregivers, clients, families, and the office.
• Assist with other office and operational needs as they arise.

Skills

Home care experience

Organized

Communication skills

People skills

Dependable

Team player

Tech proficiency

Job description

Caregiver Coordinator

Senior Helpers Central Iowa

Location: Urbandale, IA
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Lunch: 1-hour lunch
Salary: $45,000–$60,000 per year
On-Call: Limited on-call responsibilities

Make a Difference Beyond the Office

Senior Helpers Central Iowa is looking for a Caregiver Coordinator to join our growing team! We are looking for someone who is organized, dependable, compassionate, and comfortable holding people accountable while still building positive relationships with our caregivers and clients.

This position is a key part of our office team and will help ensure our caregivers have the support, training, and accountability they need to provide excellent care to our clients.

Caregiver & Client Support

• Regularly check in with caregivers and clients to ensure needs are being met.

• Build strong relationships with caregivers, clients, and families.

• Address concerns, questions, and performance issues promptly.

• Follow up on caregiver concerns and make sure issues are resolved.

• Help create a positive culture of accountability, communication, and teamwork.

Caregiver Accountability

• Conduct bi-monthly site checks with each caregiver to ensure expectations and standards are being met.

• Review daily caregiver logs and documentation for accuracy, completeness, and quality.

• Follow up on missing, incomplete, or concerning documentation.

• Track and address caregiver performance concerns and occurrences.

• Manage caregiver late arrivals, call-outs, and attendance concerns in partnership with the Scheduling Coordinator.

Training & Development

• Assist with caregiver onboarding and training.

• Support ongoing caregiver education and training requirements.

• Help identify areas where additional training or coaching may be needed.

• Work with caregivers to ensure they understand client care plans and expectations.

Recruiting & Hiring

• Work closely with the Recruiter and Director of Operations to help recruit, interview, and hire caregivers.

• Assist with maintaining adequate caregiver staffing levels.

• Help identify staffing needs and hiring priorities.

Team Collaboration

• Work closely with the Scheduling Coordinator and office leadership.

• Communicate staffing, attendance, performance, and caregiver concerns to the appropriate team members.

• Help maintain smooth communication between caregivers, clients, families, and the office.

• Assist with other office and operational needs as they arise.

What We're Looking For

We are looking for someone who:

• Has experience in home care, healthcare, senior care, caregivingor a related field.

• Is highly organized and able to manage multiple priorities.

• Is comfortable having difficult conversations and holding caregivers accountable.

• Has strong communication and people skills.

• Is dependable and follows through.

• Can work independently while also being a strong team player.

• Is comfortable using technology and electronic documentation systems.

• Has a compassionate, professional approach when working with seniors and their families.

• Understands that great home care depends on both great caregivers and great support from the office team.

Why Join Senior Helpers Central Iowa?

At Senior Helpers, you aren't just filling shifts — you are helping build a team that makes a real difference in the lives of seniors and their families.

This is an opportunity to take on a meaningful role where you can:

• Build relationships with caregivers and clients.

• Help develop and support an amazing caregiving team.

• Make a direct impact on the quality of care we provide.

• Grow professionally within a supportive office environment.

• Be part of a team that values communication, accountability, and compassion.

Compensation & Schedule

$45,000–$60,000 annually, based on experience and qualifications.

Monday–Friday | 8:00 AM–5:00 PM
1-hour lunch

This position will have very limited on-call responsibilities, with occasional after-hours support as needed.

If you're a people-person who loves helping others, isn't afraid to hold people accountable, and wants to make a difference in the lives of seniors and caregivers, we'd love to meet you!

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.