Caregiver Recruitment & Admin Coordinator (Hybrid)

Advocates; Framingham (MA); Hybrid; USD 28,929 - 32,373; Full time

Job summary

Advocates in Framingham, Massachusetts, is seeking a Recruitment Coordinator to provide administrative support to the Shared Living Team. Responsibilities include conducting reference checks, responding to inquiries, and maintaining caregiver records. Candidates should have a high school diploma or GED, along with strong computer skills and at least 1-2 years of experience in administrative or customer service roles. The position offers a hybrid work model with flexible hours, ensuring a supportive team environment focused on diversity and inclusion.

Qualifications

• High school diploma or equivalent degree and 1-2 years’ experience in an office, administrative and/or customer service setting.
• Must be able to perform each essential duty satisfactorily.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Strong computer skills. Experience with Microsoft Office Suite required.
• Exceptional organizational, time‑management, and multitasking capabilities, with the ability to prioritize competing demands.
• Outstanding customer-service orientation, with a commitment to responsiveness and relationship building.
• Consistent ability to work productively in a fast‑paced, deadline-driven environment while maintaining attention to detail.
• Strong verbal and written communication skills, with the ability to interact professionally and collaboratively with management, staff, and external partners.
• Strong interpersonal skills, and a demonstrated ability to work effectively as part of a team.
• Ability to maintain a professional approach and handle confidential materials.
• Must hold a valid driver’s license and have access to an operational and insured vehicle for work-related travel.

Responsibilities

• Provide overall administrative support to the Shared Living Referral team including maintaining and processing documents and records.
• Serve as customer service contact for Shared Living team; respond to caregiver inquiries.
• Respond to inquiries and form submissions from potential caregivers; conduct initial phone screenings and distribute application packets.
• In collaboration with Shared Living team members, conduct interviews for potential caregivers determining the overall eligibility for a caregiver.
• Conduct and track reference checks for potential caregivers.
• Maintain an active and diverse pipeline of prospective caregivers through community engagement and follow-up.
• Maintain tracking sheet for active caregivers.
• Complete home assessments and environmental checklists to ensure suitability.
• Stay abreast of recruiting trends and best practices.
• Adhere to all principles related to the Advocates Way.
• Attend and actively participate in supervision and team meetings.
• Perform all duties in accordance with agency policies and procedures.
• Strictly follow all agency Performance Standards.

Job description

Advocates in Framingham, Massachusetts, is seeking a Recruitment Coordinator to provide administrative support to the Shared Living Team. Responsibilities include conducting reference checks, responding to inquiries, and maintaining caregiver records. Candidates should have a high school diploma or GED, along with strong computer skills and at least 1-2 years of experience in administrative or customer service roles. The position offers a hybrid work model with flexible hours, ensuring a supportive team environment focused on diversity and inclusion.