Shared Living Recruitment Coordinator

Advocates; Framingham (MA); On-site; USD 28,929 - 32,373; Full time

Job summary

Advocates in Framingham, Massachusetts, is seeking a Recruitment Coordinator to provide administrative support to the Shared Living Team. Responsibilities include conducting reference checks, responding to inquiries, and maintaining caregiver records. Candidates should have a high school diploma or GED, along with strong computer skills and at least 1-2 years of experience in administrative or customer service roles. The position offers a hybrid work model with flexible hours, ensuring a supportive team environment focused on diversity and inclusion.

Qualifications

• High school diploma or equivalent degree and 1-2 years’ experience in an office, administrative and/or customer service setting.
• Must be able to perform each essential duty satisfactorily.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Strong computer skills. Experience with Microsoft Office Suite required.
• Exceptional organizational, time‑management, and multitasking capabilities, with the ability to prioritize competing demands.
• Outstanding customer-service orientation, with a commitment to responsiveness and relationship building.
• Consistent ability to work productively in a fast‑paced, deadline-driven environment while maintaining attention to detail.
• Strong verbal and written communication skills, with the ability to interact professionally and collaboratively with management, staff, and external partners.
• Strong interpersonal skills, and a demonstrated ability to work effectively as part of a team.
• Ability to maintain a professional approach and handle confidential materials.
• Must hold a valid driver’s license and have access to an operational and insured vehicle for work-related travel.

Responsibilities

• Provide overall administrative support to the Shared Living Referral team including maintaining and processing documents and records.
• Serve as customer service contact for Shared Living team; respond to caregiver inquiries.
• Respond to inquiries and form submissions from potential caregivers; conduct initial phone screenings and distribute application packets.
• In collaboration with Shared Living team members, conduct interviews for potential caregivers determining the overall eligibility for a caregiver.
• Conduct and track reference checks for potential caregivers.
• Maintain an active and diverse pipeline of prospective caregivers through community engagement and follow-up.
• Maintain tracking sheet for active caregivers.
• Complete home assessments and environmental checklists to ensure suitability.
• Stay abreast of recruiting trends and best practices.
• Adhere to all principles related to the Advocates Way.
• Attend and actively participate in supervision and team meetings.
• Perform all duties in accordance with agency policies and procedures.
• Strictly follow all agency Performance Standards.

Job description

Overview

$21.00 - $23.50/hour

The Recruitment Coordinator provides administrative support to the Shared Living Team. They respond to inquiries, conduct reference checks, coordinate sourcing efforts, and track compliance related documents and tasks.

Minimum Education Required

High School Diploma/GED

Additional Shift Details

Hybrid position with flexible hours within the Monday - Friday, 9:00am - 5:00pm schedule. This role requires travel within approximately one hour of Framingham.

Responsibilities

• Provide overall administrative support to the Shared Living Referral team including maintaining and processing documents and records.
• Serve as customer service contact for Shared Living team; respond to caregiver inquiries.
• Respond to inquiries and form submissions from potential caregivers; conduct initial phone screenings and distribute application packets.
• In collaboration with Shared Living team members, conduct interviews for potential caregivers determining the overall eligibility for a caregiver. Match and present viable candidates to Shared Living Referral Team based on interview results.
• Conduct and track reference checks for potential caregivers.
• Maintain an active and diverse pipeline of prospective caregivers through community engagement and follow-up. Maintain accurate and up-to-date short profiles for potential caregivers.
• Maintain tracking sheet for active caregivers.
• Complete home assessments and environmental checklists to ensure suitability.
• Stay abreast of recruiting trends and best practices.
• Adhere to all principles related to the Advocates Way
• Attend and actively participate in supervision and team meetings.
• Perform all duties in accordance with agency policies and procedures.
• Strictly follow all agency Performance Standards.

Qualifications

• High school diploma or equivalent degree and 1-2 years’ experience in an office, administrative and/or customer service setting.
• Must be able to perform each essential duty satisfactorily.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations
• Strong computer skills. Experience with Microsoft Office Suite required.
• Exceptional organizational, time‑management, and multitasking capabilities, with the ability to prioritize competing demands.
• Outstanding customer-service orientation, with a commitment to responsiveness and relationship building.
• Consistent ability to work productively in a fast‑paced, deadline-driven environment while maintaining attention to detail.
• Strong verbal and written communication skills, with the ability to interact professionally and collaboratively with management, staff, and external partners.
• Strong interpersonal skills, and a demonstrated ability to work effectively as part of a team.
• Ability to maintain a professional approach and handle confidential materials
• Must hold a valid driver’s license and have access to an operational and insured vehicle for work-related travel.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.